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Lifestyle Team ManagerArgyll Scott Asia
  • Others
  • Base salary + high commission
  • Posted on 19 Nov 2019
Lifestyle Team ManagerArgyll Scott Asia

Job Highlights

  • Multi national company
  • Minimum 4 years' people management exp
  • Attractive remuneration

Job Description

A global luxury lifestyle concierge company is currently looking for an experienced and motivated Team Manager to join their Hong Kong office. You will lead a team of Lifestyle Managers to work directly with the members from around the globe. Prior to that, you will be responsible to monitor their performance in every part of their role, including member satisfaction, efficiency and service delivery

Key Responsibilities:

  • Take overall responsibility for a number Lifestyle Managers who are specialists at delivering solutions to members requests
  • Ensure your team are profitable, meet their personal target, ensure the team are delivering superb customer service and quality work
  • Work closely with IT and Finance team to ensure that Lifestyle Managers receive prompt and effective support at all times for PCs, telephone system, and the knowledge management system
  • Take personal responsibility for ensuring problems are resolved to ensure Lifestyle Managers can work speedily and efficiently
  • Provide ad hoc support of reports and analysis of various operational activities to management team - include call flow analysis, request volumes, membership activity, etc.

Key Requirements:

  • Bachelor Degree in hospitality management studies or other related disciplines
  • Minimum 4 years relevant experience in people management
  • A self-starter, fast learner, team player with ability to work under pressure
  • Good communication skills in spoken and written English, Cantonese and Mandarin
  • Detailed oriented with ability to connect with people from different background

If you are interested in exploring this role further, please send your resume to Lok Chen at [email protected] or call directly on +852 3695 5175 for a confidential discussion.

Argyll Scott Asia is acting as an Employment Agency in relation to this vacancy.

Additional Information

Career Level
Senior
Qualification
Degree
Years of Experience
N/A
Employment Type
Full Time, Permanent
Company Website

Company Overview

We recruit the very best talent for middle management positions across a range of functions and sectors.

Think you've heard all that before? Read on.

We're here to make recruitment better. Better for our clients, our candidates and our own recruitment professionals.

We build relationships, not databases, and add real value that helps organisations and individuals grow. We are a team of functional and sector specialists delivering a genuinely consultative service that is underpinned by the depth of both our market knowledge and the client & candidate networks we have built.

Additional Company Information

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