KPMG

Managed Services Executive (Customer Service Experience is welcomed)

KPMG
Posted on 16-Apr-21

Managed Services Executive (Customer Service Experience is welcomed)

KPMG

Job Highlights

  • Diploma holder or above
  • Experience of Customer Service
  • Proficiency in Microsoft Office

Job Description

KPMG’s Managed Services brings together our operational excellence, subject matter expertise with leading edge tools and technology to deliver fast, efficient and high quality outcomes to meet our clients’ most critical business needs. We are now looking for high calibre individuals to join our team. A few of our key offerings are supporting financial services clients in undertaking Customer Due Diligence (CDD) and Financial Crime Reviews and Investigations or any other projects delivered through a Managed Services model. 

Depending on the project you are deployed to, you can be responsible for conducting review in line with client policy to fulfil CDD requirements, such as verifying the identity of its customers and performing detailed due diligence to assess potential risks, otherwise known as Anti-Money Laundering (AML) Know Your Customer (KYC). The MSS Executive may also be assigned to other engagements including investigation support, processing or reviewing applications from customers. In all engagements, you will be expected to deliver against targets for productivity, quality and customer engagement, managing your own caseload and taking client feedback from approvers, Quality Control and Quality Assurance who are responsible for quality checking cases. 

Responsibilities

  • Perform Customer Due Diligence reviews
  • Support financial crime-based investigations
  • Process, review customer’s application and engage directly with customers to obtain specific information
  • Respond to customer enquiries and feedback professionally and with a customer-centric mindset
  • Complete review timely and take prompt actions on referrals or queries in order to keep the case moving
  • Comply with relevant regulations and requirements
  • Achieving individual targets and performance expectations and development
  • Adhering to relevant operational risk control and compliance in all activities
  • Manage caseload throughout end to end process in timely manner
  • This would be an operation and support based role

Requirements

  • Diploma holder or above in any disciplines (Candidates with HKALE / HKDSE / HKCEE or equivalent secondary education background, and prior customer services experience would also be considered)
  • Experience of working in customer service capacity (e.g. call centre, airline, hospitality) or handling customer due diligence business processes is an advantage
  • Excellent communication skills and good command on written and spoken Cantonese, Mandarin and English
  • Ability to assimilate and apply detailed process instructions
  • Strong analytical skills and problem solving, self-motivation and possess an enquiring mind
  • Strong desire to deliver results with attention to accuracy and detail
  • Self-motivated and able to work independently
  • Proficiency in Microsoft Office (PowerPoint, Word, Excel) or other related applications
  • A good team player with the ability to deliver efficient working outcomes and overcome challenges even under pressure
  • Proactive and solutions driven, with the ability to thrive in a challenging environment
  • A Five-day work week

To apply please send your CV and salary expectations to us. 

We offer successful candidates an attractive remuneration package and the opportunity to work in a dynamic and exciting environment. 

Personal data collected will be used for recruitment purposes only. 

© 2021 KPMG, a Hong Kong partnership and a member firm of the KPMG global organisation of independent member firms affiliated with KPMG International Limited, a private English company limited by guarantee. All rights reserved.

Additional Information

Career Level
Entry Level
Qualification
Non-Degree Tertiary
Job Type
Full Time

Company Overview

KPMG China operates in 25 cities across China, with around 12,000 partners and staff in Beijing, Changsha, Chengdu, Chongqing, Foshan, Fuzhou, Guangzhou, Haikou, Hangzhou, Hefei, Jinan, Nanjing, Ningbo, Qingdao, Shanghai, Shenyang, Shenzhen, Suzhou, Tianjin, Wuhan, Xiamen, Xi’an, Zhengzhou, Hong Kong SAR and Macau SAR.
KPMG is a global network of professional services firms providing Audit, Tax and Advisory services. We operate in 147 countries and territories, and have 219,000 people working in member firms around the world.

Additional Company Information

Industry
Accounting/Audit/Tax Services