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Manager Business Planning and AnalyticsPrudential Hong Kong Limited
Manager Business Planning and AnalyticsPrudential Hong Kong Limited
Job Highlights
  • Identify and interpret patterns and trends
  • 8+ years of experience with business intelligence
  • 5-day work week and flexible benefits
Job Description

At Prudential, we understand that success comes from the talent and commitment of our people. Together, we have a shared vision in securing the future of our customers and our communities. We strive to build a business that you can shape, an inclusive workplace where everyone’s ideas are valued and a culture where we can thrive together. Our people stay connected and tuned in to what’s happening around us, keeping us ahead of the curve. While focused on the long-term, we look to the future to bring growth, development and benefit to everyone whose lives we touch.

The Operation Data Analyst collects and studies data to identify and interpret patterns and trends and, reveal ways to improve and transform the Customer & Claims Servicing model to enhance customer experience and optimize operation efficiency.

Job Responsibilities:

  • Conduct deep dive analysis by using mathematical and statistical formulas and algorithms to generate new information, recognize patterns & correlation, predict outcomes & future values and, to build predictive models for Customer & Claims Servicing team
  • Enable optimization and innovation for operation through the use of advanced analytics to support the improvement of existing systems, processes, structure and offer new insights for innovative services
  • Deliver findings in clear and succinct reports and presentations and ensure thorough understanding by recipients to enable data-driven decision making and actions
  • Develop and enhance report procedure & policy (e.g. automate reports, develop guidelines & data and metrics dictionary, etc.) by using a variety of reporting and analysis tools
  • Create and review metrics, scorecards and dashboards for Customer Service & Claims to provide meaningful insights on the health of the operation model and on key initiatives
  • Continue to elevate the capabilities of reporting & analytics tools to continue driving end-users self-sufficiency
  • Manage the information lifecycle needs of the operation in an effective manner through development and execution of architectures, policies, practices and procedures
  • Make recommendations about the methods the team should use to collect, analyze and manage data to improve data access, data quality, data streaming, data federation & data governance.
  • Research and stay up-to-date on the latest trends and best practices in operation workforce analytics
  • Assist and evaluate solutions to appropriately benchmark our processes against internal and external best practices
  • Maintain pulse on the evolving customer, sales force, staff need

Job Requirements:

  • Bachelor’s degree in an information systems or mathematical field such as Statistics, Operations Research, Data Science or Applied Mathematics is required for this position
  • 8+ years of experience with business intelligence, data mining, or workforce analytics work
  • With experience in Claims shall be an advantage
  • Strong knowledge of business intelligence and analytical tools
  • Advanced proficiency in Excel, PowerPoint and other MS Office applications; sound in VB, VBA, SQL
  • Experience with database reporting tools and operation systems
  • Critical thinking in formulating hypotheses, interpreting results
  • Strong capability to effectively communicate data-based insights to non-technical stakeholders in both a written and verbal manner
  • Ability to work independently and effectively manage concurrent projects, multiple priorities and deadlines

For other vacancies, please visit our website at

We offer an attractive remuneration package including 5-day work week and flexible benefits. Please submit your application with present and expected salaries online.

To apply:

Data collected will be used for recruitment purpose only and will be kept for 24 months.  Only short-listed candidates will  be notified.

Additional Information
Years of Experience
8 years
Employment Type
Full Time, Permanent
Five-day work week, Life insurance, Medical insurance
Company details
Prudential Corporation Asia is one of Asia’s leading life insurance companies with more than 14 million customers in 12 countries. The company is a business unit of Prudential plc of the United Kingdom, and offers a wide range of life insurance, protection, savings and retirement products and services. With a long heritage in Asia, the company has over 500,000 financial consultants who live up to the promise every day to be “Always Listening. Always Understanding". 

Eastspring Investments, our asset management arm, is one of the region’s largest asset managers with on-the-ground presence in 10 markets as well as distribution offices in the US and Europe.

Prudential plc is not affiliated in any manner with Prudential Financial, Inc., a company whose principal place of business is in the United States of America.