SEEK Asia Style Guide

Manager, Customer Contact Centre (Sales Management)Hang Seng Bank Ltd
  • Not Specified
  • Salary provided
  • Posted on 26 Mar 2019
Manager, Customer Contact Centre (Sales Management)Hang Seng Bank Ltd
Job Highlights
  • University graduate in related discipline
  • Minimum 5 years' experience in banking industry
  • Proficiency in both English and Chinese
Job Description

Customer Contact Centre

Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional services for a wide range of banking products to address customers' different services and financial needs.

We are currently seeking high caliber professionals to join our department as Manager, Customer Contact Centre (Sales Management).


Principal responsibilities

  • Lead the sales management function of Customer Contact Centre, be accountable for the business strategies and sales development as a core driver for the contact centre revenue source
  • Drive and implement contact centre revenue generation initiatives. Make decision to prioritise business initiatives with right balance of business impact and team capacity
  • Engage proactively with stakeholders of business and supporting teams, build effective partnership to drive business initiatives
  • Identify areas of improvement on contact centre sales operations and sales administrative area to ensure effective process and quality deliverables
  • Coordinate and implement RBWM Sales Incentive Framework for Customer Contact Centre
  • Manage and grow team members through effective coaching, skill uplift and career development



  • University degree in Business Administration or other relevant qualifications
  • Minimum of five years’ banking experience, preferably with good knowledge of sales management and contact centre operations
  • Demonstrate leadership and communication competencies
  • Good interpersonal and negotiation skills
  • Proficiency in both English and Chinese, with fluency in Putonghua is an advantage
  • Proficiency in PC applications including Word, Excel, PowerPoint
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes


All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.

Additional Information
Years of Experience
5 years
Employment Type
Full Time, Permanent
Company details

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.