Customer Contact Centre
Hang Seng's Customer Contact Centre has been ranked one of the best phone banking service providers for consecutive years. Our team strives to provide professional
services for a wide range of banking products to address customers' different services and financial needs.
We are currently seeking high caliber professionals to join our team as
Manager, Customer Contact Centre (Banking).
- Lead and manage the Customer Contact Centre sales function in driving both Insurance and General Banking
products acquisition and growth activities through need based approach
- Manage to ensure team achievement of business KPIs and the provision of quality
phone banking services to customers
- Plan and monitor team resource to ensure optimization
and a right balance on the resource planning for inbound and outbound customer contact activities
with business stakeholders to identify and implement customer contact initiatives
and motivate team members to achieve target business outcomes and desired behavioral performance
all operations and sales activities are in compliance with all relevant internal instructions and external regulatory requirements
in projects of transformation and process improvement, conduct evaluation to assess the business impact and identify enhancement opportunities