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Manager, Customer Contact Centre (Banking)Talent Axis Management Consulting Group Limited
  • Not Specified
  • Salary negotiable
  • Posted on 22 Aug 2019
Manager, Customer Contact Centre (Banking)Talent Axis Management Consulting Group Limited

Job Highlights

  • Call center
  • Team management
  • Insurance and Investment

Job Description

Our client, a well-established bank, is now seeking an experienced candidate to join their team.



  • Lead and manage the Customer Contact Centre sales function in driving Insurance, Investment and General Banking products acquisition and growth activities through need based approach  
  • Coach and motivate team members to achieve target business outcomes and desired behavioral performance 
  • Manage to ensure team achievement of business KPIs and the provision of quality phone banking services to customers
  • Plan and monitor team resource to ensure optimization and a right balance on the resource planning for inbound and outbound customer contact activities
  • Collaborate with business stakeholders to identify and implement customer contact initiatives
  • Ensure all operations and sales activities are in compliance with all relevant internal instructions and external regulatory requirements
  • Participate in projects of transformation and process improvement, conduct evaluation to assess the business impact and identify enhancement opportunities



  • University degree in related disciplines or other relevant qualifications preferred
  • Passes in the Insurance Intermediaries Qualifying Examinations (IIQE) Paper 1, 2 and 3 and Hong Kong Securities and Investment (HKSI) Paper 1, 7 and 8 an advantage
  • Minimum five years of relevant experience, with good knowledge of investment and insurance products and services. Past experience in sales force management would be an advantage
  • Good communication, interpersonal and presentation skills
  • Strong self-motivation with ability to work independently and under pressure
  • Proficiency in both English and Chinese, fluency in  Putonghua an advantage
  • Great Sense of ownership and servicing mindset to ensure efficient and effective customer service processes



Interested candidates please forward your resume (in MS Word format) together with current and expected salary details by clicking the Apply Now button.

Additional Information

Years of Experience
Not Specified
Employment Type
Full Time

Company Overview

We are expert in Talent Management solutions. Headquartered in Hong Kong, Talent Axis is a specialized recruitment firm providing service to financial institutes, commercial & industrial sectors, as well as IT & T, dealing in permanent positions, contract roles and temporary assignments.

Additional Company Information

Benefits & Others
Medical insurance, Performance bonus