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Manager - Education (Retail Training) (Ref:IPSA-EM)IPSA
Manager - Education (Retail Training) (Ref:IPSA-EM)IPSA
Job Highlights
  • Develop training programs for frontline
  • Elevate customer service mindset
  • Design customer experience journey
Job Description

Responsibilities:

  • Develop, adapt and implement all training programs and materials to equip the frontline team with necessary knowledge and skillsets to achieve service-driven objectives
  • Devise tailored training strategy to elevate frontline team customer service mindset and leadership training with new innovative ideas
  • Work closely with Regional Education team to deliver the service KPI and local implementation
  • Collaborate with marketing and retail experience team to design and implement customer experience journey for customer acquisition and retention

 

 Requirements:

  • University graduate in Business Management or related discipline
  • Minimum 6-8 years’ relevant training and development experience in beauty industry
  • Solid coaching, training, leadership and communication skills
  • Excellent presentation, communication and interpersonal skill is a must
  • Proficient in written and spoken English and Chinese.
  • Proficient in Microsoft Office (Word, Excel, PowerPoint)
  • Passionate and positive customer service mindset

 

 

We offer 5-day work week, competitive salary, performance bonus, medical insurance, provident fund, life and personal accident insurance, annual leave and staff purchase discount to the successful candidate. 

 

We are an Equal Opportunities Employer. All applications received will be treated in strict confidential and be used exclusively for employment purpose only. Applicants are not contacted within 2 months after submitting their resumes; their applications will be filed for 6 months and be considered for other appropriate positions within this period and will be destroyed thereafter. 

 

Additional Information
Career Level
Middle
Qualification
Degree
Years of Experience
8 years
Employment Type
Full Time, Permanent
Benefits
Five-day work week, Flexible working hours, Medical insurance, Performance bonus
Company details

Established in 1987, IPSA is a prestige beauty brand that offers total skincare and makeup solutions to exert every woman’s own beauty inside out.  To cope with our business expansion, we are seeking a high caliber professional to join and grow the brand.