BestServe Financial Ltd

Manager, Pensions Administration

BestServe Financial Ltd
Posted on 15-Apr-21

Manager, Pensions Administration

BestServe Financial Ltd

Job Highlights

  • Multinational Corporation
  • Leadership Role
  • Pensions Operations

Job Description

Job Description:

Reporting to Head of Operations, the incumbent plays a critical role in providing and analyzing information / fact findings in response of clients, members and regulatory requests and complaint.

  • Work closely with Quality Assurance Team for complaint handling in provision of fact finding/information for complaint and for MPFA request.
  • Arrange and organize monthly DC reporting and appeal case checking within time line.
  • Analyze IT ticketing and CR need and prioritization with IT and TCS.
  • Organize and perform user acceptance test for system defects and CRs
  • Act as SME in Operations Support for process and performance improvement.
  • Perform process work when it deems necessary when it is at peak or lack of resource in processing teams

Job Requirements:

  • Degree/Diploma in Computer Studies/Information System or equivalent
  • Minimum 1 to 2 years working experience as Business Analyst or with relevant retirement operation experience
  • Knowledge and prior experience in MPF operations
  • Knowledge of customer services and complaint handling is an advantage
  • Knowledge of user requirement analysis and ability to conduct user acceptance test for system enhancement or system projects
  • Proficiency in WORD, EXCEL and ACCESS
  • Good command of written and spoken English and Chinese
  • Candidate with more experience may consider as Senior Manager

We offer 5-day work, attractive salary, MPF, group life and group medical insurance and excellent career development opportunities to the right candidate.

We are an equal opportunity employer and welcome applications from all qualified candidates. Application forms and resume will be kept for a period of 24 months after completion of the recruitment process. (All information will be held in strict confidence and only used for recruitment purpose.) 

Additional Information

Career Level
Years of Experience
8 years
Job Type
Full Time, Permanent

Company Overview

BestServe Financial Limited (BestServe), which is wholly owned by Sun Life Financial, is a pensions administration specialist in Hong Kong.
BestServe has over 20 years of pension administration experience in Hong Kong. As of today, we administer the pension funds of about 700,000 customers with assets of over HK$48 billion. We serve employees, self-employed persons, employers and providers of Mandatory Provident Fund (MPF) Schemes and Occupational Retirement (ORSO) Schemes. We are among the few companies capable of operating on a multi-product and multi-fund manager platform with more than 175 investment funds from 19 investment management houses for our third-party pensions administration customers. For more information, please visit

Additional Company Information

Financial Services
Benefits & Others
Life insurance, Medical insurance, Performance bonus, Five-day work week