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Manager, Quality Control (eCommerce) (CND7/201903/MQC/SL)HKT
Manager, Quality Control (eCommerce) (CND7/201903/MQC/SL)HKT
Job Highlights
  • Quality Control
  • eCommerce
  • Improve customer experience
Job Description

Responsibilities:

  • Partner with the eCommerce merchandisers and vendor management to improve customer experience on digital platforms
  • Monitor competitors’ activities on digital platforms, market research, web analytics and industry trends to proactively suggest content, merchandising and user experience enhancements to improve business performance
  • Closely work with maintenance team to ensure integrity of the site and merchandising optimizations; evaluate productivity based on analytics. Site monitoring for bugs and help rectify/enhance user experience; liaise with IT team for changes and updates to the site
  • Daily review of site functionality, user flow and experience
  • Create/recommend user flow and experience for special events, promotions and offers in partnership with online site merchandiser

 

Requirements:

  • Degree holders with at least 5 years solid experience in e-commerce quality management
  • Able to work in dynamic and fast pace working environment
  •  Strong intercultural communication, possess strong analytical skills and problem solving skills
  • Self-motivated, independent and a strong sense of responsibility
  • Very good command at English and Mandarin
  • Candidates with less experience will be considered as Senior Executive

 

 

We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please send us your resume (please put our ref no. on the application subject), stating your present and expected salary to Human Resources Department by clicking “Apply Now”.

For more information on other job opportunities of PCCW, please visit our website.

 

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.  

Privacy Policy Statement

 

Additional Information
Career Level
Not Specified
Qualification
Not Specified
Job Function
Years of Experience
Not Specified
Employment Type
Full Time
Benefits
Five-day work week, Medical insurance, Performance bonus
Company Website
Company details

HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider and leading operator in fixed-line, broadband and mobile communication services. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sales, outsourcing, consulting, and contact centers.

HKT offers a unique quadruple-play experience in Hong Kong delivering media content on its fixed-line, broadband Internet access and mobile platforms jointly with its parent company, PCCW Limited.

HKT also provides a range of innovative and smart living services beyond connectivity to make the daily lives of customers more convenient, whether they are at home, in the workplace, or on the go.