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Manager, Restaurant - REQ1661Melco Resorts & Entertainment
Manager, Restaurant - REQ1661Melco Resorts & Entertainment

Job Highlights

  • Customer Services
  • Chinese Restaurant Manager
  • Michelin Star

Job Description

POSITION SUMMARY:

The Manager, Restaurant is responsible for delivering on the Melco Resort & Entertainment vision, standards and objectives through a strategic approach to managing a Restaurant / Bar operation that focuses on developing business strategy, entrepreneurism and innovation, high team involvement and creating best practices.

 

PRIMARY RESPONSIBILITIES:

 

1. Operations

  • Gather/evaluate information on quality and quantity of the business operation
  • Identify action steps necessary to ensure high levels of productivity
  • Maximise equipment/resource capacity
  • Attempt to exceed quantity and quality goals
  • Adopt a marketing approach to build a successful operation in a competitive environment
  • Identify opportunities for advanced technology applications (training, systems, practices etc.)
  • Ensure adequate staffing levels are maintained by following accurate time and rostering procedures, and that staff are allocated to areas by job classification and skill. 
  • Maintain annual leave accruals at an acceptable level. 
  • Ensure financial reports, incident reports, accident/injury reports, and all timekeeping documents are completed and forwarded in an appropriate and timely manner.
  • Effectively utilise electronic systems such as Time Manager (payroll), Workday (Recruitment/HR), Maximo (Engineering), Micros (POS), Micros ResPak (Reservation Management System), SWS (Ordering System), Itrak (Guest Feedback System)

  

2. People management

  • Achieve productivity by maximising the use of team synergies
  • Show concern for dignity, self-esteem, welfare and contributions of all employees, while demanding performance
  • Tap into others’ skills, experience, knowledge and creativity
  • Develop teams to have the skills to be empowered to influence and be involved in issues that affect their work; promote an environment, systems and practices that enable this level of participation
  • Coach others to allow those who are able, to take responsibility for tasks and outcomes.
  • Work effectively with those outside of formal line authority to achieve organisational goals
  • Establish systems that encourage clear, timely and accurate information about the organisation and operations between employees at all levels to enhance decision-making processes

 

3.  Customer

  • Identify customer requirements and expectations
  • Establish an environment that allows customer feedback to be disseminated to all levels of employees and incorporated into planning and operations
  • Seek feedback/gather information on customer service performance
  • Set and monitor goals for achieving quality in customer service
  • Drive company initiatives on Customer Service Enhancements both internally and externally.
  • Develop and share with all employees a vision for the enterprise
  • Treat internal partners as customers who seek to have their needs and expectations met or exceeded
  • Identify how performance, decisions and actions will ultimately impact on customer satisfaction
  • Develop success through an outcome-driven focus on long term accomplishments
  • Lead for successful change and foster innovation to enable positive consequences to changing environment
 
KEY PERFORMANCE INDICATORS:
  • Profirability of the Business
  • Staff Retention and Development
  • Customer Feedback
 

QUALIFICATIONS & EXPERIENCE:

  • Experience in a management role in a five-star luxury Hotel/F&B organization/ Michelin background with exposure to high volume beverage sales, preferably in Chinese cuisine
  • Hotel F & B management and fine-dining restaurant experience would be an advantage

 

Education

  • Preferably a Degree/Higher Diploma holder in Hospitality Business Management
  • Complete MCE Leadership Training Modules: Essentials of Leadership; Train the Trainer, Performance reviews

 

Skills / Competencies

  • Experience in the process of creating and implementing new beverage concepts in a hotel/resort environment
  • Profound knowledge of beverages and wines, including high end wines
  • Internationally recognized professional qualifications on wines would be an advantage
  • Knowledge of food safety regulations and practices, such as HACCP
  • Proven leadership skills, teambuilding and developing star performers
  • Good command in spoken and written English, Cantonese and Mandarin preferred

 

To apply or for more information, please visit our website:

http://mycareer.melco-resorts.com/opportunities/


Suitable candidates will be invited for an interview within 4 weeks of their application. All information collected will be used for recruitment purposes only.

 

 

 

Additional Information

Career Level
Senior
Qualification
Degree
Years of Experience
Not Specified
Employment Type
Full Time, Permanent

Company Overview

Melco Resorts & Entertainment (NASDAQ: MLCO), a leading developer, owner and operator of casino gaming and entertainment resort facilities in Asia.  The Company currently owns and operates City of Dreams, its flagship integrated resort and home to the world’s largest water extravaganza - The House of Dancing Water; Studio City, a cinematically-themed integrated resort; Altira Macau, a Forbes 5-star luxury hotel; and the Mocha Clubs, a series of lifestyle and entertainment clubs in Macau.  In the Philippines, a subsidiary of the Company operates and manages City of Dreams Manila, an integrated resort in the Entertainment City complex in Manila.

 

Additional Company Information

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