Ambition

Manager/ Senior Manager, Complaint Handling, Banking

Ambition
HK$45,000 - 70,000 /month
Posted on 10 Jul 2020

Manager/ Senior Manager, Complaint Handling, Banking

Ambition

Job Highlights

  • Well-established banking group
  • Complaint handling & investigation
  • Attractive package & benefits

Job Description

Our client is a Well-established banking group with diversified businesses in Wealth Management, Retail, Corporate banking. With their continuous expansion, an excellent opportunity has arisen for a complaint handling professional to join their complaint handling team in retail banking.

Report directly to the Head of Compliant handling, you will be the key member of the team to ensure verbal and written complaints are handled professionally according to services quality standard, internal policies and regulatory guidelines. You will perform investigation and analysis on complaints cases and liaise with internal stakeholders to identify areas of improvement. You will maintain complaints handling system and generate management reports. You will also provide compliant handling training to junior staff.
To qualify, individuals must possess:

  • Bachelor degree or above in related discipline
  • Minimum 5 years' experience in compliant handling/ service quality management/ customer services, preferably gained in banking and/or financial services industry
  • Strong analytical, interpersonal and communication skills
  • Excellent command in spoken and written English, Cantonese and Mandarin

Contact Monique Yeung on (852) 3103 4339/ [email protected] or APPLY NOW by clicking the button below quoting reference number MY 242327
Data provided is for recruitment purposes only

Additional Information

Career Level
Senior
Qualification
Degree
Years of Experience
N/A
Job Type
Full Time, Permanent

Company Overview

Ambition is a leading global boutique recruitment business listed on the Australian Securities Exchange. With coverage across Hong Kong, Singapore, Kuala Lumpur, Sydney, Melbourne, Brisbane, and London, we specialise within the areas of Banking & Financial Services, Finance & Accounting, Sales & Marketing, Supply Chain & Procurement and Technology.

Additional Company Information