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Deloitte Touche Tohmatsu

Manager / Senior Manager - IT Relationship Management - Information Technology Services - Hong Kong

Deloitte Touche Tohmatsu
Salary provided
Posted on 21 Jan 2020

Manager / Senior Manager - IT Relationship Management - Information Technology Services - Hong Kong

Deloitte Touche Tohmatsu

Job Highlights

  • Bachelor degree
  • 5+ years of IT project management experience
  • 3+ years of experience conducting business

Job Description

  • Play a role in the development of the IT strategy, which reacts and supports the wider Deloitte strategy and the line of business strategies.
  • Establish and manage key stakeholder relationships and manage expectations.
  • Develop understanding of the line of business at a strategic level; understand their strategy, plan, emerging needs and priorities.
  • Communicate IT policies, standards and procedures.
  • Work with business users and IT stakeholders to set and manage realistic expectation of services, reflected in service definition, scope and agreements.
  • Review regularly IT services with business users with an objective to improve service quality, efficiency and effectiveness.
  • Review regularly IT project status with business users and evaluate outcome of planned tasks.
  • Connect business users to available IT services and facilitate them to deploy/utilize the services.
  • Capture business requests for IT services and channel to the respective IT teams if service creation/change is required.
  • Identify potential service improvement opportunities and work proactively with the business and IT teams to action them.
  • Develop IT roadmap for the line of business; ensure IT roadmap aligns to business needs.
  • Manage and prioritize IT demand from the line of business.
  • Ensure escalations from the business are effectively managed.
  • Track user complaints, liaise with the respective IT teams for investigation/corrective action, monitor the action status and respond to the business users timely.
  • Assist in gathering and shaping business requirements, working with the business and business analysts to clarify and refine them.
  • Work with Project Managers, Business Change Managers and Communications Managers to shape change management activities.
  • Work with Service Owners to shape IT service portfolio and service life-cycle.
  • Contribute to strategic direction and on-going development of relationship management team.


  • Bachelor degree in information technology related discipline; master degree in business administration a plus
  • 5+ years of IT project management experience in successfully delivering complex technology solutions within a defined software development life cycle
  • 3+ years of stakeholder relationship building and management experience with primary accountability for client relationships at different levels of an organization
  • 3+ years of experience conducting business or systems analysis will be considered an asset
  • Strong understanding of IT services, service levels and service level management processes; ITIL qualification or implementation experience will be desirable
  • Experience of working in in-house IT department of a sizeable organization
  • Experience of working in a fast paced, cross-functional and cross-team environment
  • Experience and interest in supporting new business initiatives
  • Proficient in written and oral communication in Chinese / Putonghua and English
  • Proficient in presentation to executive levels


Please submit an online application via our careers site (


For more details, please visit our careers site (


Deloitte is an equal opportunity employer. Personal data provided will be used strictly in accordance with our Personal Data Policy, a copy of which can be found at the above website.


Additional Information

Career Level
Not Specified
Not Specified
Years of Experience
Not Specified
Employment Type
Full Time, Permanent

Company Overview

About Deloitte China

The Deloitte China network of firms, backed by the global Deloitte network, deliver a full range of audit, consulting, financial advisory, risk advisory and tax services to local, multinational and growth enterprise clients. We are one of the leading professional services providers in this marketplace with 21 offices in Beijing, Hong Kong, Shanghai, Changsha, Chengdu, Chongqing, Dalian, Guangzhou, Hangzhou, Harbin, Hefei, Jinan, Macau, Nanjing, Shenyang, Shenzhen, Suzhou, Tianjin, Ulaanbaatar, Wuhan and Xiamen in China.

The Deloitte purpose is about making an impact that matters to our clients. Our extensive service spectrum enables us to help clients become leaders wherever they choose to compete. Deloitte is committed to investing in our people and empowers them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we.

To learn more about how Deloitte makes an impact that matters in the China marketplace, please connect with our Deloitte China social media platforms via

Additional Company Information

Benefits & Others
Five-day work week, Life insurance, Medical insurance, Performance bonus