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Canada Goose International AG

Manager, Wholesales

Canada Goose International AG
Salary provided
Posted on 22 Jan 2020

Manager, Wholesales

Canada Goose International AG

Job Highlights

  • Good benefits, work-life balance
  • Asia exposure; Fluent English and Mandarin
  • US listed & Toronto listed MNC, exp in retail ind.

Job Description

The Manager, Sales Operation builds positive relationships and excellent customer service between Canada Goose and its customers. Oversees all aspects (through people, processes and technology) of sales order entry, monitoring of back orders, sales order and customer related inquiries, processing of return authorizations.  Works cross departmentally to ensure an effective an efficient operation.  This position contributes to corporate objectives by ensuring customer orders are shipped in accordance with financial plans.


Key Responsibilities:

  • Coordinate with Sales & Operations team to ensure all sales orders are properly authorized, accurate and entered into the company business systems in a timely manner (D365)
  • Manage order book by working with WAS, Planning, Sales, and Sales Ops teams to ensure maximum order fulfillment;on time delivery; meet monthly sales targets; monitor credit holds; identify potential issues and create solutions
  • Resolve customer issues by investigating problems, assisting in developing solutions, and ensuring proper escalation of issues
  • Maintain and updates all documentation of processes and procedures relating to Customer Service
  • Work with internal and external stakeholders to ensure account needs are met
  • Perform Wholesale project work/other duties as required
  • Provide weekly/monthly reporting on KPI’s, open requests, compliance issues, customer routing guide changes, ordering, customer issues, EDI releases, etc.
  • Coordinate the preparation, analysis and presentation of weekly sales reports
  • Ensure that customer master data, Sales Rep contact lists, and new account setups are complete and/or updated


Experience, Education and Designations:

  • Bachelor degree in Business related disciplines
  • A minimum of 5 years’ account management experience in luxury retail industry is preferred
  • Fluent in English and Mandarin, both written and oral
  • Experience working within an ERP system environment will be an advantage
  • CRM experience required
  • Ability to effectively present to groups and engage all levels of the organization

Knowledge, Skills and Attributes:

  • Excellent communication and interpersonal skills.
  • Strong time management and organizational skills, ability to multi-task in a fast paced environment.
  • Ability to motivate and lead a team.
  • Solid knowledge and understanding of the premium retail landscape.
  • Analytical skills combined with a high attention to detail.
  • Ability to establish and maintain strong interpersonal relationships.
  • Self-motivated, able to work independently and know when to seek guidance.
  • Advanced skills in Microsoft Office.


Working Conditions:

  • Office environment
  • Up to 5% business travel required.


Information collected will be used for recruitment purpose only. We truly thank all applicants for their interest in joining the Goose Team, but only those candidates considered for an initial interview will be contacted. Canada Goose Inc. is committed to delivering and improving accessibility in employment for all persons with disabilities. Accommodation is available, upon request, in the application and interview process and in the course of all other methods of selection of employees. Successful candidates for employment will be introduced to and trained in respect of all of Canada Goose Inc.’s human rights, accommodation and accessibility polices.


Additional Information

Career Level
Years of Experience
5 years
Employment Type
Full Time, Permanent

Company Overview

At Canada Goose, we are committed to producing the best extreme weather outerwear in the world. We have been manufacturing innovative high quality outerwear in Canada for over 50 years. From South Pole research facilities and the Canadian High Arctic to the streets of New York City, Stockholm, Paris, Toronto, Tokyo, Hong Kong and China, people wear our products because of our reputation for quality, functionality and style. We’ve kept 100% of our production at home in Canada because we are committed to outstanding craftsmanship. We believe it’s critical to the integrity of Canada Goose and the quality of our products. We believe that no one can do it better. But there’s a more important reason than that. Cold weather is part of our national identity, and there are no better judges of the quality of our products than those for whom they are designed — and by whom they were inspired. We’re proud to have Canadians rely on us for protection in unspeakably cold conditions. We stay in Canada because that’s who we are.

Additional Company Information

Benefits & Others
Dental insurance, Five-day work week, Flexible working hours, Life insurance, Medical insurance, Performance bonus, Work from home