Links International

Medical underwriter

Links International
Posted on 12-Apr-21

Medical underwriter

Links International

Job Highlights

  • Medical Underwriting background is preferred
  • Excellent underwriting skills
  • Claims management experience is a bonus

Job Description

This role will be reporting to the Team Manager, with excellent opportunities for growth managing primary goal of individual medical cases, in APAC offices.

Job Description:

  • End to end ownership for the resolution of all customer underwriting and medical non -disclosure cases. Case manage all cases through to resolution.
  • Understand and assess the medical risks associated with medical conditions and the range of potential treatments and their costs.
  • Ensure that all new applications for membership are underwritten in a consistent and timely manner and that they are processed within the agreed Service Level.
  • Use medical risk assessment techniques and knowledge to make decisions on the level of potential medical risk.
  • Balance customer needs with commercial considerations as a core part of the underwriting decision making.
  • Take responsibility for working collectively with other areas to achieve the best outcome.
  • Act as an expert point of reference to other areas of the business in relation to underwriting and medical non-disclosure.
  • Pro-actively contact medical/health practitioners, members, providers, partners and intermediaries in the most appropriate way in order to gain sufficient information to make a decision.
  • Accurately maintain and update customer records on the customer management system.
  • Ensure that records are accurately updated whenever a customer makes contact.
  • Record full and robust case investigation information and decision-making rationale and adhere to defined referral, escalation and decision-making standards.
  • Comply with all regulatory and governance requirements including HKIA and Treating Customers Fairly.
  • Achieve all targets for contact handling, turnaround times and quality
  • Participate in regular 121s and team meetings with the Manager.
  • Contribute to the continuous improvement process by challenging existing process and contributing ideas for improvement.
  • Ad hoc duties as assigned.

Job requirements:

  • Relevant qualification in customer service delivery underwriting or claims management useful but not essential. Medical qualification desirable
  • Medical background, gained through internal training and experience.
  • Experience of medical underwriting, risk assessment or claims management and decision-making within the healthcare sector or protection insurance arena.
  • Experience in the delivery of customer service, coupled with experience of case managing customer enquiries.
  • Good judgement and ability to prioritise workflow according to business needs
  • Previous medical insurance experience is mandatory.
  • Excellent communication, interpersonal and influencing skills.

Interested party please click the "Apply Now" button below or call Ashleigh at (852) 3915 0254 / WhatsApp 55987451 for a confidential discussion of this job and other similar job opportunities.

Additional Information

Career Level
Years of Experience
Job Type
Full Time, Permanent

Company Overview

Links International is an award-winning industry leader in innovative human resources outsourcing in Asia. Links was established in 1999 and has offices in Hong Kong, Singapore, Shanghai, Macau and Zhuhai, Vietnam, Malaysia, Thailand and Australia.

We offer a broad range of services, ranging from both retained and contingent recruitment, to payroll and visa processing, designed to cover all aspects of your human resources processes, enabling your team to focus on higher value, strategic activities.

Additional Company Information

Human Resources Management/Consultancy