The Hong Kong Jockey Club

(Assistant) Membership Administration Support Manager

The Hong Kong Jockey Club
Posted on 12-Apr-21

(Assistant) Membership Administration Support Manager

The Hong Kong Jockey Club

Job Highlights

  • minimum of 6 years’ managerial experience
  • high-end customers in a sizeable company and exp
  • good customer service

Job Description


The Membership Services Department plays an essential role in providing co-ordination and administrative support, and amenities to the Club's 29,000 Members and their families.


You will:

  • Oversee communication with Members and internal departments, and monthly submission of Committee papers and reports on membership administration matters
  • Manage membership applications process focusing on the integrity of admission channels and criteria, and at the same time meeting business targets set for different categories of membership and user schemes
  • Supervise the execution processes of updating Members and their immediate families’ personal records focusing on data integrity and  so as to uphold the status and privileges applicable to their  membership and user categories
  • Gate-keep the maintenance and interpretation of membership rules and regulations to ensure consistent application, and coordinate proceedings to deal with serious non-compliance cases
  • Develop and maintain an effective archiving and storage system on members’ files, membership policies and practices for easy reference and retrieval.

You should have:

  • A degree in Business Administration, Communications, Hospitality Management or related disciplines
  • Minimum 6 years’ managerial experience in a high-end customer service environment
  • Experience in secretarial, administration, business planning or process management in a private Club or membership organization will be a definite advantage
  • The following attributes: ability to multi-task and problem solve, attention to detail, independent, well-organized, analytical, mature and pleasant
  • Excellent command of both written and spoken English and Chinese.

Additional Information

Career Level
Middle
Qualification
Degree
Years of Experience
6 years
Job Type
Full Time, Permanent

Company Overview

Founded in 1884, The Hong Kong Jockey Club is a world-class racing club that acts continuously for the betterment of our society.
The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the Government in combating illegal gambling. In 2019/20, the Club made a record return to the Government of HK$19.9 billion in duty and profits tax and contributed HK$0.8 billion to the Lotteries Fund. Approved charity and community donations were HK$4.5 billion. The Club is Hong Kong's largest single taxpayer and one of the city’s major employers. Its Charities Trust is also one of the world's top ten charity donors. The Club is always "riding high together for a better future" with the people of Hong Kong.

香港賽馬會

香港賽馬會(「馬會」)成立於1884年,是致力建設更美好社會的世界級賽馬機構。馬會透過其結合賽馬及馬場娛樂、會員會所、有節制體育博彩及獎券,以及慈善及社區貢獻的獨特綜合營運模式,創造經濟及社會價值,並協助政府打擊非法賭博。2019/20年度,馬會透過各項博彩稅及利得稅,為政府庫房帶來破紀錄的199億港元收入,並向獎券基金撥款8億港元。另外,已審批慈善捐款達45億港元。馬會是全港最大的單一納稅機構,也是香港主要僱主之一,其慈善信託基金位列全球十大慈善捐助機構。馬會將繼續與香港市民「同心同步同進 共創更好未來」。

請即加入香港賽馬會,把握非凡事業發展機會,盡展所長!

Additional Company Information

Industry
Athletics/Sports
Benefits & Others
Performance bonus, Five-day work week