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*Multiple Hires* i-Bank Customer Service Officer 12-16k, 6 mthPage Personnel
  • Others
  • HK$11,000 - 20,000 /month
  • Posted on 12 Mar 2019
*Multiple Hires* i-Bank Customer Service Officer 12-16k, 6 mthPage Personnel
Job Highlights
  • Customer Service Officer
  • Buy-side / Asset Management Firm
  • 12-16k / month, 6 mth contract
Job Description

My Client is an Asset Management Firm

Client Details

Customer Retention Unit - Distribution Enquiry Centre

Customer Service Representative

Contract till Dec 2019

OT Pay - Yes

Gratuity bonus - No

Budget : 12-16 k per month

Description

Responsibilities:

-Complete a pre-defined volume of outbound calls within our service turnaround time with quality

-Resolve requests within standard response times and obtain necessary information to support resolution of problems raised by customers, including escalation to management

-Cooperate with other teams and team members to ensure timely resolution of customer requests and problems

-Keep accurate records of request and resolution and ensure assigned jobs are completed within the standard service time with good quality

Profile

Knowledge/Skills:

-Must enjoy talking to customers and have good interpersonal skills

-Good team player

-Self-motivated and able to work independently

-Excellent service attitude and able to follow through on commitments to customers

> Adherence to quality standards

> PC literate in Word and Excel

> Good communication skills in spoken English, Mandarin and Cantonese"

Job Offer

Experience & Qualifications:

-F.5 graduate or above

-At least 1-2 years' relevant working experience

-LOMA qualifications are well-regarded

To apply online please click the Apply button below. For a confidential discussion about this role please contact Natalie Lau on +852 3602 2465

Additional Information
Years of Experience
N/A
Employment Type
Full Time, Temporary
Company details
In 2010, Page Personnel was launched in Hong Kong, complementing the Michael Page offering. Recruiting across the full range of junior roles, we join an international network of Page Personnel offices. As part of the Page Group, we are able to leverage on over 30 years of international recruitment experience and expertise. This has enabled us to deliver the results that you want - the best employees available quickly and with minimum fuss.

So if you're looking to take your career to the next level, visit www.pagepersonnel.com.hk