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Officer-Customer ExperienceInchcape Hong Kong Limited
Officer-Customer ExperienceInchcape Hong Kong Limited
Job Highlights
  • Degree holder in Marketing or Hotel Management
  • First contact of consumer complaints escalation
  • Manage NPS dashboard & online digital tools
Job Description

Responsibilities

 

  • Follow up on general consumer enquiries and complaints with timely manner; assist and supervise the junior staff and provide co-coaching
  • First contact of consumer complaints escalation and timely report to manager (external / internal referral etc.)
  • Assist to manage sales and aftersales NPS (Net Promotor Score) dashboard, identify trends and key findings and proactively raise out issues if any abnormal trend is identified
  • Assist to manage other digital tools (e.g. Reputation.com) to monitor customer feedbacks online and work with retail operations to drive solutions to improve customer experience
  • Project coordinator and assist manager on SOP development for strategic projects on customer experience (salesforce, call centre revamp, digitalization etc.)
  • Ad-hoc / General administrative tasks

 

Requirements

 

  • Degree holder in Marketing, Hotel Management, E-commerce or related business disciplines
  • 1-2 years' relevant experience in Customer Service, preferable in hospitality and members club 
  • Good communication skills, good spoken and written in Chinese and English
  • Proactive with problem solving and able to work independently
  • Strong passion to develop the career in digital marketing
  • Good team player and Attention to details

 

Additional Information
Years of Experience
1 year
Employment Type
Full Time
Benefits
Double pay, Five-day work week, Life insurance, Medical insurance, Overtime pay
Company details

Inchcape Hong Kong Limited Limited, Crown Motors Limited, British Motors Limited, Future Motors Limited, and Nova Motors Limited and Yat Fung Motors, are wholly-owned subsidiaries of Inchcape plc. We are the long established automobile dealers in Hong Kong. We provide a complete automotive solution to our customers ranging from Sales, Aftersales, Vehicle Financing and Insurance services.

 

Our team is comprised of highly engaged individuals who share the same vision of continuously driving the group to becoming theworld’smost customer centric automotive retailer group.