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Officer – Customer Experience Management (Ref. No.: L19/03-0079)Link Asset Management Limited
  • Not Specified
  • Salary negotiable
  • Posted on 26 Mar 2019
Officer – Customer Experience Management (Ref. No.: L19/03-0079)Link Asset Management Limited
Job Highlights
  • Planning and execution of Link’s customer exp.
  • UAT and UI/UX design
  • 2 years’ solid experience, preferably in FMCG
Job Description


  • Assist in overall project management from initiation, planning, UX & UI design, development to roll-out, monitor production process of deliverables
  • Responsible for feasibility study, flow, wireframe, information architecture, UAT plan, development, testing and refinement
  • Assist in planning and execution of Link’s customer experience on digital platform and related tenant programs including promotion campaigns, communication channels including customer website and app as well as market research and data analytics
  • Monitor, analyze and evaluate market intelligence, business analysis, research and survey
  • Work closely and liaise with different stakeholders for project schedule, requirements and expectation to develop and implement customer retention and loyalty programs 


  • Higher Diploma or above in Business, IT, Design, Marketing, Multi-Media or related discipline
  • Minimum 2 years related experience in IT, Digital Marketing, Product Design or Multi Media Production
  • Results and details-oriented, ability to learn rapidly and thrive in a fast-paced environment
  • Team player with strong self –learning drive
  • Proficiency in written and spoken English and Chinese
  • Proficiency in PC skills, particularly in MS Word, Excel and PowerPoint
  • Immediately available highly preferred


We offer a 5-day work week and an attractive remuneration package commensurate to the right candidates with qualifications and working experience. Fringe benefits for staff include annual leave, paternity leave, birthday leave, volunteering leave, medical scheme, life insurance, Employee Unit Purchase Plan and performance-based incentives.


Please go to to have more details about this exciting opportunity.  Please apply with full resume including a detailed description of employment history, expected salary with reference no. quoted, to Human Resources Department.

We are an equal opportunity employer. Personal data provided by job applicants will be treated in strict confidence and used strictly in accordance with our “Privacy Policy Statement” for recruitment purpose only.  A copy of the Statement is available on our website ( Applicants not hearing from us within 6 months may consider their applications unsuccessful.

Additional Information
Years of Experience
2 years
Employment Type
Full Time, Permanent
Five-day work week, Life insurance, Medical insurance, Performance bonus
Company Website
Company details

Link Real Estate Investment Trust (Hong Kong stock code: 823), managed by Link Asset Management Limited, is the first real estate investment trust listed in Hong Kong, and currently Asia’s largest REIT and one of the world’s largest retail-focused REITs in terms of market capitalisation. Wholly owned by private and institutional investors, Link REIT is a constituent stock of the Hang Seng Index. With a portfolio focused on community shopping centres that serve the daily needs of the shoppers, we serve the community by creating vibrant and unique retail experiences that meet the needs of the people who live around our shopping centres. By doing so, we are able to provide an effective platform with which the businesses of our tenants can flourish, enhance value for unit holders of Link REIT and support the local economy.

We are looking for people enthusiastic about Hong Kong to join our team. If you care about your community, want to work in a spirit of partnership with both colleagues and tenants, and strive for excellence in all aspects of your professional life, you are invited to join us. Please send full resume with expected salary and availability to the Human Resources Department via [email protected].

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