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Officer, Customer Services (Complaint & Correspondences) <IANG Candidates are welcome>FTLife Insurance Company Limited
Officer, Customer Services (Complaint & Correspondences) <IANG Candidates are welcome>FTLife Insurance Company Limited
Job Highlights
  • Handle correspondence of customer inquiries
  • Degree Holder
  • 5-day work week, group medical & life insurance
Job Description

Responsibilities:

  • Handle correspondence of customer inquiries and complaints
  • Achieve performance targets (i.e. KPIs)
  • Take ownership of customer issues and follow problems through to resolution.
  • Maintain accurate records and document all discussions with clients, agents and investigations.
  • Handle complex and escalated customer service issues.
  • Handle ad hoc projects as assigned

Requirements:

  • Degree Holder
  • 2 years’ customer services experience in insurance industry (IANG candidates are welcome)
  • Customer-focused
  • Good communication and interpersonal skills
  • Good command of both written and spoken English and Chinese (including Mandarin)
  • Good PC skills including Word, Excel & Chinese input

 

We offer attractive fringe benefits, including 5-day work week, group medical & life insurance, and career prospect to the right candidates. Write to us with your resume, expected salary and contact phone numbers to: Human Resources Department, FTLife Insurance Company Limited, 28/F, Wing On Centre, 111 Connaught Road Central, Hong Kong or fax to 2836-5365 or click Apply Now.

Please visit our Website at www.ftlife.com.hk for Company information.

Information provided will be treated in strict confidence and only be used for recruitment related purposes. All personal data of unsuccessful candidates will be destroyed within 2 years after completion of the recruitment exercise. (Only short-listed candidates will be notified)

Additional Information
Career Level
Entry Level
Qualification
Degree
Years of Experience
2 years
Employment Type
Full Time, Permanent
Benefits
Dental insurance, Five-day work week, Life insurance, Medical insurance, Performance bonus
Company details

FTLife Insurance Company Limited ranks one of the largest life insurance companies in Hong Kong. We offer the Hong Kong market a diversity of financial protection products and wealth management services. Driven by an ambition to achieve and excel by nurturing lasting relationships, we are committed to becoming a leading financial services provider in Hong Kong.

We offer exciting and challenging career opportunities, we would like to invite you to join our talent pool in corporate office.