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Officer / Senior Officer - Client Service RepresentativeMider Consultants Limited
Officer / Senior Officer - Client Service RepresentativeMider Consultants Limited
Job Highlights
  • Good Career Progression to Management
  • Good training and working environment
  • Attractive Salary
Job Description

Job Highlights:

 

  • Good Career progression to management
  • Inbound and various outbound Call / Customer Service / CS
  • Attractive salary, MPF, group life and group medical insurance

 

Responsibilities:

 

  • Provide high quality service on handling enquiries from different distribution channels through inbound calls and walk-in customers
  • Perform various outbound calls with documented protocols
  • Handle customer complaints in a professional manner, document the case details, analyse cases and gather information from relevant department for decision making
  • Listen and understand customer needs and present significant products, services and solution
  • Perform customer service-related projects and deliver recommendations to improve work processes and service level of the team
  • Mentor new junior staff on customer service skills, system and daily operations
  • Assist in ad-hoc tasks as assigned by supervisor

 

Requirements:

 

  • Diploma or above or any related disciplines
  • Minimum 2 years of customer service related working experience in insurance and banking industries
  • Holder of IIQE paper 1, 3 and 5 is preferable
  • Customer focused with positive attitude & communication skills
  • Good command of spoken and written English and Chinese (Mandarin preferred)
  • Proficiency in MS Word, Excel and Chinese Word Processing

* Candidate with more experience will be considered as Senior Officer *

Additional Information
Years of Experience
2 years
Employment Type
Full Time
Benefits
Dental insurance, Medical insurance, Performance bonus
Company details

MiDer Consultants Limited is an Executive Search Firm with years of experience placing professionals into the Financial Services Industry. We have worked with the top Global 500 Companies across the World and with a long history of successful C-suite hires, we continue to excel in this space.