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Officer/Senior Officer, Pension Operations, Employee BenefitsManulife (International) Limited
Officer/Senior Officer, Pension Operations, Employee BenefitsManulife (International) Limited
Job Highlights
  • Excellent exposure
  • Reputable company
  • Growing company
Job Description

Are you looking for unlimited opportunities to develop and succeed?  With work that challenges and makes a difference, within a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

 

Job Description

Role Summary

  • Deliver “One-stop EB Solution” and “Best-in-Class” services to provident funds customers and various distribution channels.  Provide professional administrative supports and services to delight customers’ needs and expectation in provident funds scheme administration.  Aiming at contributing to business retention and enhancing market position to achieve company’s objectives.

 

Result Areas

  • Handle daily administrative duties in provident funds operation team of Employee Benefits within specific turnaround time, including exception case handling.
  • Complete assigned transactions in line with qualified standards within service time frames
  • Follow up with customers on missing information or data correctness through verbal or written follow up action.
  • Respond to customers’ enquiries and provide solution and information within the standard service time.
  • Support to identify and implement process improvement.
  • Support the delivery of ad-hoc assignment or project such as e-mean promotion, work flow change, etc.

Experience & Qualifications

  • Degree / diploma holder
  • Around 3-5 years' relevant work experience, preferably in provident funds operations (MPF & ORSO)
  • IA license, MPF license, LOMA qualifications would be an advantage

Required Personal Qualities/Skills/Competencies that are Critical to the Job

  • People oriented with tactful customer service skills and good problem-solving abilities
  • Self-motive, well organized and attentive to details. 
  • Mature and able to work independently under pressure
  • Good interpersonal, communication and organizational skills to work with counter partners
  • Strong PC skills in MS office, including Word, Excel and PowerPoint
  • Proficient in both English and Chinese, both spoken and written


If you are ready to unleash your potential it’s time to start your career with Manulife/John Hancock.

About Manulife

 

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2018, we had more than 34,000 employees, over 82,000 agents, and thousands of distribution partners, serving almost 28 million customers. As of December 31, 2018, we had over $1.1 trillion (US$794 billion) in assets under management and administration, and in the previous 12 months we made $29.0 billion in payments to our customers.

 

Our principal operations in Asia, Canada and the United States are where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges and under '945' in Hong Kong. 


Manulife is committed to supporting a culture of diversity and accessibility across the organization.   It is our priority to remove barriers to provide equal access to employment.  A Human Resources representative will consult with applicants contacted to participate at any stage of the recruitment process who request an accommodation. Information received regarding the accommodation needs of applicants will be addressed confidentially.

Additional Information
Career Level
Not Specified
Qualification
Not Specified
Job Function
Years of Experience
Not Specified
Employment Type
Full Time
Company details

Together, we grow

At Manulife we believe in growing, together.

Our disciplined approach and fact-based decision making has delivered a consistent, long-term record of growth and success as a “Winning Company”. Our people contribute to this and share in it, realizing that, as we grow they can too. Supported by professional training and experienced leadership there are opportunities to grow and develop your career across a broad range of disciplines and operations.

However career progression is not our only measure of success. We believe in a workplace that nurtures the development of people, both professionally and personally. By sharing and instilling in our people the values and ethics that define us, we enable our people to learn from each other and grow together.