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Online Advertising Customer Service OfficerSmartac Group China Holdings Limited
Online Advertising Customer Service OfficerSmartac Group China Holdings Limited
Job Highlights
  • Customer Service
  • e-commerce
  • Online Advertising
Job Description

Cosmartec Limited


We are a subsidiary of a HK listed Company (Smartac Group China Holdings Limited, Stock code 0395) specializes in providing e-commerce solution and integrated digital marketing solution to our customers. Our headquarters is in Hong Kong, having offices in Shanghai, Suzhou and Shenzhen. To cope with the expansion of our business on e-commerce platform through Wechat, we are now seeking for a high-caliber candidate to fill in the following position:


Online Advertising Customer Service Officer


-          2 years or above of experience in Customer Service, preferably in e-commerce advertising field

-          Mainland China advertising experiences is an advantage

-          Sound knowledge in Wechat is an advantage

-          Good interpersonal & communication skills

-          Strong sense of responsibility, self-motivated, willing to work under pressure

-          Proficiency in e-commerce and computer applications, e.g. MS Word, MS Excel, PowerPoint, Chinese Word Processing

-          Good command of spoken Mandarin is an advantage




  1. Willing to learn and get familiar with the products/services, internal policy and rules and operation procedures
  2. Contact customer to develop and sell the company's services
  3. Maintain customer satisfaction (e.g.: handle customer complaints and prompt response to enquiries, maintain customer trust in the company and salesmen)
  4. Collect customer feedback to improve services
  5. Regularly report progress and review performance with Management
  6. Collect customer information and provide customer consultation services
  7. Neogotiate contracts with customers and collect payment


5-day work, working hours from 9:00am to 5:30pm, banking holidays, medical insurance.

Interested party please send your full resume with present and expected salary and date of availability for application. Successful candidates will be notified by phone or email for interview.

Additional Information
Career Level
Non-Degree Tertiary
Years of Experience
2 years
Employment Type
Full Time
Five-day work week, Medical insurance