FreightAmigo Services Limited

Operation & CS Specialist - Air Freight/ Courier

FreightAmigo Services Limited
Salary negotiable
Posted on 16 Jul 2020

Operation & CS Specialist - Air Freight/ Courier

FreightAmigo Services Limited

Job Highlights

  • FreightAmigo- FreightTech + FinTech eMarketPlace
  • Preferred worked in Air Freight/ Courier industry
  • Energetic, Willing to Work with Technology

Job Description

Job Responsibilities:

  • Responsible for daily customer services and order follow up duties;
  • Support price analysis, quotation and follow up with related parties;
  • Peak/ holiday and seasonal planning, pushing boundaries to provide enhanced delivery propositions for our customers;
  • Able to identify cost related risk and where necessary implement corrective action; 
  • Maintain strong relationship with all stakeholders through clear communications;
  • Collect feedback from clients, partners and marketing team, identify issues and implement solutions to enhance the business model;
  • Support the delivery solutions in operational and IT road map; 
  • Expand the client base and drive sales pipeline through call, e-mail and online communication tools prospecting;
  • Provide proactive service to achieve customer service quality;
  • Develop a smooth operation flow and customer services standard goals;
  • Assist in any ad-hoc project when necessary.

Job Requirements:

  • Post-secondary education or above in any discipline;
  • At least 3 years’ experience in forwarding industry, import & export in seafreight, airfreight or courier;
  • Perform customer services to fulfill the clients’ requirements;
  • Ability to handle operational and client services tasks and able to handle full set documentations;
  • Effective interpersonal, communications, problem solving and telephone handling skills;
  • Proficiency in Microsoft Office e.g. Word, Excel, PowerPoint;
  • Good Chinese and English typing skills;
  • Good command of spoken and written English and Chinese;
  • Excellent in organization, communication and negotiation;
  • Energetic, good team player, proactive and self-motivated;
  • Candidate experience in Airfreight & Courier background are preferred;
  • Candidate have eCommerce & Dropship background have advantage.


  • Medical Benefits
  • Performance Bonus
  • Staff Recreation Activity

More about FreightAmigo:

Interested parties please send full resume with followings by clicking 'Apply Now'.

  • Expected Salary
  • Date of Availability
All Personal data collected will be used for recruitment purpose only.

Additional Information

Career Level
Non-Degree Tertiary
Years of Experience
3 years
Job Type
Full Time, Permanent

Company Overview

FreightAmigo= FreightTech+ FinTech

FreightAmigo is a supply chain finance eMarketplace, digitalize logistics and facilitate trade finance. Our aim is Make Trade Easier. We are looking for talent to join our team. If you are looking for creating something new, send us your CV for meet up.

- We are passionate, dynamic & inquisitive. We love to make things smarter.-

Hong Kong | China | Singapore

Additional Company Information

Benefits & Others
Medical insurance, Performance bonus, Travel allowance