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Operation Manager (Business System & Procedure Management Division)Bank of China (Hong Kong) Limited
Operation Manager (Business System & Procedure Management Division)Bank of China (Hong Kong) Limited
Job Highlights
  • University graduate in Business Administration
  • Establish and enhance policies and procedures
  • Medical and life insurance
Job Description

Job No.: 493664
Employment Type: Full time
Departments: Personal Banking Risk And Integrated Management Department
Job Functions: Management, Compliance, Bank Operations, Quality Assurance


  • Establish and enhance policies and procedures in respect of retail banking business to ensure full compliance with external regulatory requirements, internal bank policies and operational risk control;
  • Ensure AML compliance level with local rules and regulations as well as keeping abreast of the Bank's policies
  • Perform regular review of end-to-end processes and identify areas for enhancement to ensure operational efficiency and effectiveness as well as quality customer experience;
  • Liaise and collaborate with different business units to design, review and unify the operation and system workflow and ensure the consistency in customer experience;
  • Formulate, drive and implement process enhancement initiatives to improve operational efficiency and effectiveness;
  • Provide advisory support on procedural issues of retail banking business


  • University graduate in Business Administration, Economics, Finance, Marketing or other related discipline;
  • Minimum 3 years' retail banking experience in procedure formulation, process enhancement or project management, preferably with control and compliance related exposure ;
  • Strong understanding on retail banking operations with knowledge of industrial's regulatory requirements in Hong Kong
  • Self-motivation with excellent interpersonal, communications and presentation skills;
  • Knowledge of Microsoft software (Word, Excel, PowerPoint) and Chinese word processing
  • Fluency in both written and spoken English & Mandarin.

We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidates. Interested parties, please submit your application by clicking Apply Now. For details, please visit our website

Data collected would be used for recruitment purposes only. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 24 months of receipt.

Additional Information
Years of Experience
3 years
Employment Type
Full Time
Life insurance, Medical insurance
Company details

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