Job Description: Operations Agent
The Operations Agent is responsible for assisting with the operational support and customer service components of the API client requirements, by working with the client to achieve acceptable outcomes.
This includes collaboration with internal departments, as well as, communication with outside parties to eliminate operational challenges involving clients, hotels and transportation.
API Operations functions 365 days of the year (24/7). The successful candidates must be available for scheduled shift assignments. Planned five-day workweek with two consecutive scheduled days off.
Essential Duties and Responsibilities
The qualifications listed below detail the credentials necessary to perform the essential duties of this position. To be successful in this role, you must be able to perform each essential duty satisfactorily.
Education and/or Experience
For the Operations Agent position, we require one to two years’ experience of hotel/travel industry experience. Experience in the airline industry is a plus: airline crew/ scheduling and/or crew planning.
Accommodations Plus International (API) is a growing, New York based full service travel management company that offers an innovative and powerful combination of crew accommodation services and leading edge technologies to the airline and transportation industries. Our proven sourcing methodologies, in concert with our premier, state-of-the-art technologies, provide clients with a refreshing new approach for managing crew layovers. And, our reputation for integrity and total customer satisfaction makes us the perfect partner. You can learn more about API on our website, www.apihotels.com.
This is a great opportunity for the right individuals to join an exciting company poised for growth. To insure support for our Asia Pacific clients, API will open an Operations office in Hong Kong. We are looking for individuals, who are professional, have a high level of integrity, are computer literate, and have the ability to work independently or within a team.