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Operations and Support Administrator Collinson International (Hong Kong) Limited
Operations and Support Administrator Collinson International (Hong Kong) Limited
Job Highlights
  • Provide support for loyalty reward platform
  • Transactions management. Handle email queries
  • Good communicator. Fresh graduate is welcome
Job Description



  • Provide comprehensive support by taking a lead role in operational maintenance of an online loyalty reward platform
  • Handle email enquiries sent directly from members or via clients
  • Liaise with merchant partners to investigate transactional queries
  • Perform daily transactional & merchant administration duties for our global clients
  • Support financial reconciliation & client reporting processes
  • Produce reports for senior managers, clients and partnership organizations



  • Degree holder with 1-2 years of work experience in Operations
  • Experience and passion for operations, customer services support and data administration
  • Excellent command of English. Proficiency in Japanese is a distinct advantage
  • Meticulous eye for detail
  • Ability to work quickly with a high level of accuracy
  • Ability to identify problems and proactively suggest improvements
  • Exposure to affiliate marketing and/or e-commerce is a strong plus
  • Responsible, willing to learn, well organised, and self-motivated
  • Comfortable working both independently as well as with others


Fresh graduate will also be considered


Collinson offers attractive remuneration, benefit packages and excellent development and advancement opportunities. Benefit includes:


  • 15 to 18 days Annual Leave
  • Full Paid Leave (14 weeks Maternity / 5 days Paternity)
  • Referral Bonus
  • Free Priority Pass Membership (unlimited Airport Lounge access)


Please send full resume (MS word) with latest and expected salary by clicking Apply Now

You may lose the chance of an interview if you don’t provide the above required information. (Please note that only those short-listed will receive a reply). Learn more about Collinson at

Additional Information
Years of Experience
1 year
Employment Type
Full Time, Permanent
Dental insurance, Five-day work week, Medical insurance, Performance bonus
Company details

Collinson is a global loyalty and benefits company, with 30 years’ experience crafting customer experiences for clients in the Financial Services, Travel and Retail sectors, among others.  To support continued business growth in our loyalty division, we are looking to recruit an Operations and Support Administrator based at our Taikoo Shing office.