Octopus Holdings Limited

Operations Assistant (Operation Services) Ref: OCL/OPS/2021-023-042 (24-month contract)

Octopus Holdings Limited
Posted on 19-Apr-21

Operations Assistant (Operation Services) Ref: OCL/OPS/2021-023-042 (24-month contract)

Octopus Holdings Limited

Job Highlights

  • Handle internal enquiries on card orders
  • Issue replacement Octopus according to customer
  • 1 year of clerical working experience

Job Description

Job Responsibilities:
Personalised Octopus Application
  • Process Personalised Octopus application including data input, data verification and photo scanning for production of Personalised Octopus.
  • Prepare Personalised Octopus application data preparation and work with outsourcing service providers.
  • Handle internal enquiries on card orders
  • Check the quality of the written data in chip and printed data on the card face of Personalised Octopus.
Malfunction and Sold Products Operations
  • Issue replacement Octopus according to customer’s request
  • Handle card refund or replacement of corporate staff Octopus
  • Handle mailing consolidation and returned mails
  • Provide warehouse operation support and card stock housekeeping
Card Refund and Lost Card Operations
  • Perform investigation of Octopus refund and replacement request and perform related data entry according to customer’s request and Octopus card refund and replacement procedures
  • Prepare reports for daily reconciliation and various MIS reports
  • Handle customer enquiries timely and tactfully
  • HKCEE or DSE graduate with 5 subjects passed, including English, Chinese and Mathematics
  • Undergraduate degree holder is preferred
  • 1 year of clerical working experience, preferably in financial institution
  • English and Chinese Typing speed at 35 w.p.m.
  • Good command of spoken and written English and Chinese.
  • Good numerical sense, logical and analytical skills
  • Good team player with strong sense of customer service awareness and interpersonal skills
  • Able to work under pressure
We offer successful candidate an attractive remuneration package and excellent career prospects. Interested parties please send your resume, present and expected salary, contact details and quoting the reference number by clicking "Apply Now"

Visit our web site: http://www.octopus.com.hk/

The personal data collected will be used for recruitment purposes only. If you are not contacted by us within six weeks, you may consider your application unsuccessful. Personal data with an unsuccessful applicant will be destroyed 12 months after rejection of the application. During this retention period, you have the right to request for correction or destruction of your personal data at any time. Any request for the correction or destruction of personal data should be addressed in writing to our Human Resources & Administration Department.

Octopus is an equal opportunity employer and all employment decisions and Human Resources policies are administered; especially those relating to recruitment & selection, compensation & benefits, promotion & transfer, training & development and termination & redundancy; without discrimination on the basis of age, race, colour, religion, sex, national origin, marital status, pregnancy, physical and mental disability and family status but on genuine occupational qualification, job performance, employees’ ability and internal/ external relativities.

Additional Information

Career Level
Entry Level
School Certificate
Years of Experience
1 year
Job Type
Full Time, Contract

Company Overview

We operate one of the world's leading and most extensively accepted contactless smartcard payment systems, providing both offline and online payment services.

We have more than 18,000 service providers at some 25,000 retail outlets in the market across different businesses using Octopus payment platform. We have over 36 million Octopus cards in circulation. We handle 15 million transactions a day with transaction value exceeding HK$220 million.
Our Vision
To become the company most recognized for making Hong Kong a cashless society.
Our Mission
To make everyday life easier for our customers by applying innovative ideas through secure and robust technology.
Our Company
Our people are our most important asset. We respect each other, embrace collaboration, innovation and partnership. Come join us and make an impact to the future payment society!

Additional Company Information

Financial Services
Benefits & Others
Five-day work week