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Operations Associate (Back Office) – KYC / Client On BoardingFXCM Global Services (HK) Ltd
Operations Associate (Back Office) – KYC / Client On BoardingFXCM Global Services (HK) Ltd
Job Highlights
  • Degree Holder, Fresh graduates are welcomed.
  • KYC-Know Your Client / Client On Boarding
  • International offices job training opportunities
Job Description

Key Responsibilities (not limited to):


  • Conduct KYC (Know Your Client) review on new client relationships
  • Process investment trading account applications compliant with regulatory requirements
  • Handle existing clients' account maintenance requests
  • Perform financial transactions within Back Office systems (deposits, withdrawals, transfers, etc)
  • Liaise with internal departments to ensure a smooth client onboarding experience
  • Provide customer service via email
  • Assist with ad-hoc projects as assigned
  • Experienced candidate will be considered as Premium Client Specialist  



Experience & Skills: 

  • Degree holder in any discipline. Fresh graduates are welcomed. Major in Accounting, Finance, Economics, or Business-related.
  • Experience in Finance / Banking / Customer Service industries is an advantage.
  • Fluent in English (verbal and written)
  • Good interpersonal and customer service skills in English, Cantonese and Mandarin
  • Proficient in Microsoft Office (Words, Excel, PowerPoint, Outlook) and English & Chinese word-processing
  • Able to multi-tasking, determine priorities, and meet deadlines in a fast-paced business environment
  • Attention to detail, accurate, responsible, independent, initiative, customer-oriented


Career Development and Opportunities at FXCM:

  • High performing employees within the Operations team have historically been promoted to positions including Specialized Teams, Team Leader, Vice President, and Managing Director
  • Wide range of job rotation within the department: New Accounts, General Operations Treasury, Operations Sales Support, and Trainer
  • International offices job training opportunities
  • Excellent learning opportunities in worldwide FX regulations 
  • Professional finance knowledge and regulation training


Fringe Benefits:

  • We are dedicated to fostering a Work Hard Play Hard, Friendly Working Culture being a Participation Organization of Work Life Balance (WLB) for 2017/2018.   We are an Equal Opportunity Employer and welcome applications from all walk of life and nationalities with the required skill and experiences.  


Leading Remuneration & Supportive Package:

  • Career Development / In-house and on the job training / Comprehensive Medical Coverage / Life Insurance / Discretionary Bonus

 Work-Life Balance:

  • 5 day Work Week / 4 to 5 weeks Annual Leave / 12 to 16 weeks Full Paid Maternity Leave / 4 weeks Full Paid Paternity Leave / Employee Referral Bonus Program / 5 days Marriage Leave / Team building internal lunches / Annual Party / Care for Community Events / Monthly Birthday Staff Party


If you are ready for the new challenge in your career, please send your full detailed resume, cover letter with current and expected salary and availability by "APPLY NOW" below for application.

Please visit our Website: for reference.

Information provided will be treated in strict confidence and only be used for recruitment-related purposes.

Additional Information
Years of Experience
Employment Type
Full Time, Permanent
Dental insurance, Five-day work week, Life insurance, Medical insurance, Performance bonus
Company details

Established in 1999 and headquartered in the UK, FXCM is a leading FX broker with a proven track record of market analytical excellence. FXCM has companies regulated in many jurisdictions across the world, including UK and Australia. Through relationships with multiple partners and affiliated companies, FXCM is able to provide abundant FX resources to the global market. Additionally, FXCM has offices, partners and affiliates in the major financial centers of the world, uniquely positioning FXCM to provide diversified market information around the world, such as Germany, France, Italy, Greece, Israel, South Africa etc.