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Operations Executive - Travel Tech Start Up!!Hey Travelista Limited
Operations Executive - Travel Tech Start Up!!Hey Travelista Limited

Job Highlights

  • Travel Tech Start Up
  • Start Up Bonus Plan
  • Fun Challenging Work and Great Team Mates!

Job Description

Job brief

Hey Travelista is a Travel Tech startup company looking for a smart, switched on Operations Executive to join our team! 

Our business model matches luxury 5 star hotels with our registered members at amazing discounted value on our very own travel platform.


  • Work with one of the founders to ensure all operations are fully compliant and smooth
  • Oversee platform content management system that manages and stores all the critical sales and partner related activities
  • Lead monthly closing process to ensure sales order readiness and accurate revenue reports
  • Maintain and manage all partners’ data and ensure data accuracy
  • Work closely with Partnership Development team and Data Analytics team to manage and update Sales Dashboard when required
  • Work closely with Marketing to ensure all content loading of images, language (English, Traditional Chinese and Simplified Chinese) are all harmonised
  • Monitor proactively on all sales billing and credit notes, including participation fee, deposits, mileage bulk purchases and rebates
  • Manage company relationships with hotel vendors, making sure contract terms are fulfilled and mitigating vendor risk
  • Monitor corporate workflow procedures and processes
  • Provide solutions and recommendations to management
  • Assist in setting up new operations and formulate operations plan to ensure successful opening within the required timeline and budget
  • Survey real causes and work with cross-functional areas to provide analysis and improve business operations
  • Develop specific goals and plans to priorities, organise, and accomplish work
  • Manage daily operations and enhance current Standard Operations Procedure(SOP) to keep hotel suppliers happy, maximize sales and productivity, enhance manpower and quality customer service
  • Analysis and report regularly on operational performance
  • Ensure B2B accounts are set-up and administered efficiently and effectively.
  • Supporting the effective management of client relationships.
  • Identify, investigate and resolve issues and troubleshoot problems for designated accounts.
  • Understand contractual agreements and ensure these are fully adhered to, and assess compliance to contractual requirements.
  • Ability to understand and meet SLA's in a time pressured environment.
  • Acquire and maintain expert knowledge of the operational, systems, contractual and financial aspects of B2B accounts
  • Support the Management Team in providing detailed information on B2B accounts.
  • Create, produce and analyse account information, MI and reports in a meaningful way.
  • Prepare weekly/monthly reports
  • Perform ad-hoc project as assigned


  • Recognised University degree in relevant disciplines
  • Expert operations, technical, people and process skills as well as external and internal relationship skills
  • Ability to effectively communicate with managers and employees of the organisation
  • Ability to solve practical problems and deal with a variety and concrete variables in situations where only limited standards exist
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Proactive to propose changes to improve operational efficiency
  • Excellent communication and planning skills
  • Analytical minded and able to work independently with minimal supervision
  • Organised, Positive attitude and Fast learner with good interpersonal skills
  • Degree in Business Administration or related discipline.
  • Minimum 2 years of working experience - experience in project management is a plus.
  • Strong operational and administration experience
  • Excellent inter-personal, customer servicing and problem-solving skills.
  • Assertive, initiative, methodical, detail-oriented, highly organised in work procedures, computer literacy are all pre-requisite.
  • Excellent command of written and spoken English and Chinese (Cantonese and Putonghua)
  • Excellent knowledge and use of Excel, Word and Powerpoint
  • Immediate available is an advantage.
  • Account management or Sales Support/Administration experience (preference can be given to individuals with banking/finance experience)

Work Environment

Hey Travelista is a Travel Tech start up that values Fun, Team Work, and Helping Each Other.  In the beginning, everyone will need to roll up their sleeves to get everything done.  We are a fast-paced cooperative Online Travel Agent located in Sheung Wan Hong Kong.

If you are looking to make some great money as a result of working hard in an exciting Hong Kong based start up, then send your resume to us TODAY!!


Additional Information

Career Level
Not Specified
Not Specified
Years of Experience
Not Specified
Employment Type
Full Time
Five-day work week, Flexible working hours, Performance bonus

Company Overview

Hey Travelista is Hong Kong’s newest and fastest growing traveltech start-up.  We are disrupting the way business is being done in the travel / hospitality space.  We only work with the best hotels and the best membership base – so we are looking for the best talent that Hong Kong has to offer.