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Operations ManagerCustomer Experience Group
Operations ManagerCustomer Experience Group
Job Highlights
  • Strong analytical thinking and ability
  • Basic ability to use office software,esp for excel
  • Strong management reporting skills
Job Description

DESCRIPTION

  • We are now looking for an Operations Coordinator.
  • In this position, based at our Hong Kong office and reporting to the Operations Manager, you are responsible,
  • To work on a large-scale development of the database of Customer Experience Evaluators
  • To manage the timely assignment and execution of fieldwork as per company standards, specific mission/client requirements and project schedule.
  • To ensure the quality of the field surveys, their timely collection and electronic submission.
  • To manage the timely validation of the field surveys by elaborating a strategy based on the Business Unit Operations resources and the projects forecast.
  • To maintain good professional relationships with your Customer Experience Evaluators and Global Operations Support team to timely handle complaints and feedback in a true spirit of cooperation, team work and customer satisfaction.

REQUIREMENTS

Previous Work Experience:

  • Previous experience in Retail/Project Management would be a plus
  • Educational Qualifications:
  • Bachelor’s degree required, Master’s degree is a plus

Skills and Knowledge:

  • Strong analytical thinking and ability to perform efficiently in a fast-paced, multi-cultural environment
  • Basic ability to use office software, especially for EXCEL
  • Basic English level for reading and understanding
  • Strong management reporting skills
  • Ability to efficiently communicate with different teams
  • Basic negotiation, decision-making, problem solving, influencing skills.
Additional Information
Career Level
Senior
Qualification
Degree
Years of Experience
Not Specified
Employment Type
Full Time