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Operations Manager (Retail Operations)Neo Derm (HK) Ltd
Operations Manager (Retail Operations)Neo Derm (HK) Ltd
Job Highlights
  • High Diploma or above with min. 6 yrs work exp
  • Manage all aspects of Operations functions
  • 5-day work week, medical and dental insurance
Job Description

Job Responsibilities:

Operations Management:        

  • Manage all aspects of Operations and front-line staffs
  • Manage daily retail operations and ensure smooth collaboration of all functional departments to achieve highest standard customer services and store productivity
  • Monitor manpower planning, identifying skill opportunities for career advancement and development 
  • Provide continuous coaching & training to ensure the required standards of treatment knowledge, selling skills, and customer services are achieved
  • To ensure all shops are efficiently and effectively managed, visiting them regularly, and monitoring their compliance with policy, procedure, and standards

Business and Sales Management:

  •  Proactively manages and reviews the performance and progress of operations team to sets clear objectives and targets
  •  Lead, manage and support the retail team to achieve company targets, sales, service standards, and other objectives
  • Analyze business performance in headquarter control room on a daily basis with insights to be proposed for short/long term initiatives


  • Generates ideas about future retail activities to ensure a cutting edge strategy; maintains up to date knowledge of the market place, competitors and trends
  • Coordinate with different internal departments, in particular, the Marketing Department, in the development and implementation of various campaigns/ initiatives to meet company objectives and goals
  • Perform other ad-hoc duties as requires

Job Requirements:

  • Higher diploma or above in Business Studies, Service Management, Operations Management or related disciplines.
  • Minimum 6 years’ operations management experience in Retails, Beauty or Fitness industries. 
  • Proven track record of building a strong team persistently to achieve required outcome.
  • Be strategic, passion in work, creative and details mindset
  • Positive mindset and excellent work ethics
  • Excellent people management, well interpersonal skills and coaching skills
  • Ability to thrive in a fast-paced, adaptive and demanding environment

We offer excellent career prospects, competitive salary and fringe benefits to the right candidate.

Interested parties please "Click Here" to submit your application with expected remuneration. Duplicate applications will not be considered.  

Information supplied will be kept in strict confidence and only be used for recruitment related purpose. Applicants not invited for interview within 6 weeks may consider their applications unsuccessful. Application forms and curriculum vitae will be kept for a period of 3 months after completion of the selection process.


Additional Information
Years of Experience
6 years
Employment Type
Full Time, Permanent
Dental insurance, Double pay, Five-day work week, Free shuttle bus, Medical insurance, Performance bonus, Transportation allowance
Company details

Headquartered in Hong Kong, Neo Derm Group Limited (Neo Derm) is the leading medical aesthetic enterprise operating over 28 medical beauty centres and eight concept stores namely dermes, reenex, Evvus, elyze, Vigene and  BIODERMA in prime business locations in Hong Kong and China.

Neo Derm has always been an innovative pioneer in the industry. Riding the wave of Big Data, The Group sets up comprehensive systems and applications to explore numerous business opportunities for the sustainable company growth.

To cope with our rapid expansion, we are seeking high caliber professional to join us. For more information, please visit our recruitment site at

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