Operations Manager (Facilities Management)

Salary provided
Posted on 23 Sep 2020

Operations Manager (Facilities Management)


Job Highlights

  • Facilities Management
  • Facilities Operations
  • Projects Management

Job Description

  • Participate in and assist the business development, present CBRE transition capabilities and solutions to address clients' need of change management, and win clients' trust in choice of CBRE services;
  • Stay on top of transition project pipelines and drive the transition resources planning, inclusive of DD/work-stream assignments. If and when applicable for any particular transition project, work with Account Directors and/or Operation Directors to adopt a share resources model, cover operation roles or vice versa, but without compromising the quality of transition deliverable;
  • Lead the transition resources to execute all the transition projects in Hong Kong and oversee the transition project risks & controls to ensure the best predictability of transition outcomes;
  • Prepare transition plan with execution focus and design milestone picture for change management activities during mobilization;
  • Manage ongoing status of all related pending tasks and act as an interface for information consolidation, lead work stream group to well implement pending tasks on time and on quality;
  • Drive Due Diligences for both of Soft Service & Hard Service, conduct other GWS resource to execute inspection for facility condition & service delivery quality as per requirement;
  • Make a Periodic liaison with Client and internal function team colleague, implement escalation & response time as required;
  • Involve and assist future Operation Lead to build good relationship with client;
  • Partner with other work-stream leads and enable the best teamwork
  • Transition projects complete on time & meet quality standard;
  • Solid communication through regular planning report and progress update, effective engagement of business leaders for resolving critical issue;
  • Customer satisfaction
  • Cover operation roles during the transition period and during the early stage after go-live
Job Requirements
  • Well-versed in Word, Excel and PowerPoint applications.
  • Good communication in Chinese and English, whether verbally or in writing;
  • Tolerance to ambiguities, and adaptability to dynamic business changes;
  • Strong influencing, coaching and inspiring skills to lead team to step up and embrace challenges;
  • Self-motivated, well-structured communication, good problem-solving skills
  • Experiences of managing soft-services and/or hard-service delivery, in particular, inclusive of driving process enhancements that result in meaningful business impact; Sales exposure isn't mandatory but will be a plus;
  • Minimum 3 years of management experience in role of transition and/or Operation with proven successes in FM services outsourcing company.
  • Bachelor's degree or above

Additional Information

Career Level
Years of Experience
Job Type
Full Time, Permanent
Company Website

Company Overview

CBRE Asia Pacific is an integral part of CBRE Group, the world's largest commercial real estate services firm. Over 20,000 professionals focus on the alignment of our clients' overall business objectives with their real estate requirements.

The Asia Pacific region comprises 87 offices (excluding affiliates) across Australia, New Zealand, India, Vietnam, Japan, Indonesia, Malaysia, Thailand, Singapore, South Korea and Greater China including Hong Kong, Macau and Taiwan. We work together to provide unparalleled tools and resources, leverage, credibility, market coverage and local expertise.

Additional Company Information