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Operations & Technology Leader – Hong KongMarsh (Hong Kong) Limited
Operations & Technology Leader – Hong KongMarsh (Hong Kong) Limited
Job Highlights
  • Minimum 10 years of relevant working experience
  • Manage the country operations & technology team
  • Partner with regional Transformation Team
Job Description


  • Managing Hong Kong Operations Team
  • Understands local business and growth strategy and how the O&T team fits into the big picture and supports these initiatives.
  • Plan resource requirements, and work with local stakeholders to identify, mobilise and deploy resources. Align with local business on budgeting and financial objectives for the team.
  • Manage the country operations & technology team (over 50 FTE’s), both on-shore and in the KL Shared Services Hub. Key responsibilities are recruiting, staffing, coaching, and continuous colleague engagement to ensure optimal performance and colleague satisfaction.
  • Build and maintain strong, collaborative relationships with local and regional project sponsors/business leaders.
  • Managing the operational governance framework – metrics reporting and fact based performance management
  • Plan and Execute on Hong Kong Target Operating Model
  • Work with the regional team on refining Hong Kong’s Target Operating Model, including clarifying team scope, capacity / capability requirement, IT landscape, process re-engineering, and change management
  • Partner with the KL Shared Services Hub to implement potential scope expansion in the KL hub
  • Partner with regional Transformation Team to drive process improvements through methodologies such as Six Sigma, Lean or other efficiency measures
  • Work with Marsh Asia IT team to identify technology upgrade or digital innovation opportunities. Responsibilities include liaison with business in requirement gathering and change management
  • Co-ordinate cross-functional (e.g. Finance, Legal, Compliance) inputs and resolution of issues related to projects or initiatives.

Job Requirements:

  • Minimum 10 years of relevant working experience in operations management or implementation of TOM, insurance industry experience will be an advantage
  • Fluency (spoken and written) in English, Cantonese & Mandarin
  • Good understanding of business strategy and role of operations to support growth
  • Strong communication skills – able to communicate at various levels in the organization
  • Strong influencing skills
  • Strong analytical and data-presentation skills
  • Good skills in software applications such as Excel, Work, PowerPoint, Microsoft Project.
  • Strong organisational and time management skills.

Attractive remuneration and incentives will be offered to the right candidate.

Job applications should be sent in confidence with details in education, working history and salary expectation to the Human Resources Manager via the application button below.

We are an Equal Opportunity Employer. Visit us at

All information received will be kept in strict confidence and only for employment-related purposes.

Additional Information
Career Level
Years of Experience
10 years
Employment Type
Full Time
Dental insurance, Five-day work week, Flexible working hours, Life insurance, Medical insurance, Performance bonus
Company Website
Company details


Marsh is a global leader in insurance broking and risk management. Marsh helps clients succeed by defining, designing, and delivering innovative industry-specific solutions that help them effectively manage risk. Marsh’s approximately 30,000 colleagues work together to serve clients in more than 130 countries. Marsh is a wholly owned subsidiary of Marsh & McLennan Companies (NYSE: MMC), a global professional services firm offering clients advice and solutions in the areas of risk, strategy, and people. With annual revenue of US$13 billion and approximately 60,000 colleagues worldwide, Marsh & McLennan Companies is also the parent company of Guy Carpenter, a leader in providing risk and reinsurance intermediary services; Mercer, a leader in talent, health, retirement, and investment consulting; and Oliver Wyman, a leader in management consulting. Follow Marsh on Twitter, @MarshGlobal; LinkedIn; Facebook; and YouTube.