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Originations and Utilities Lead - Retail Banking and Wealth ManagementHSBC
  • Not Specified
  • Salary negotiable
  • Posted on 23 May 2019
Originations and Utilities Lead - Retail Banking and Wealth ManagementHSBC
Job Highlights
  • One of the world's leading international banks
  • Excellent Career Progression
  • Leadership Role
Job Description

Some careers shine brighter than others

If you’re looking for a role that will help you stand out at HSBC, take a look at how you can fulfil your potential. 

Retail Banking and Wealth Management serves millions of customers worldwide with a complete range of banking and wealth management services to enable them to manage their finances and protect and build their financial futures. It is a global business that brings together management responsibility for Retail Banking, Wealth Management, Insurance and Asset Management with a focus on customer-centric propositions and innovative and efficient distribution channels. 

We are currently seeking a high caliber professional to join our team as Originations and Utilities Lead. 

In this role, you will

  • Owns priorities for the end-to-end customer experience of the Digital originations and utilities products, aligned for efficiencies across the digital product portfolio.
  • Define and develop improvement opportunities across customer experience, commercial product sales and digitally native capabilities.
  • Define functional and deployment requirements, in conjunction with Software Delivery, Change Delivery, Marketing and other stakeholders to facilitate improved customer engagement.
  • Drive global teams to priorities the correct backlog for Hong Kong
  • Owns problems needed to be solved locally across risk and compliance, back-end processes, and drives this to create fully straight through digital propositions
  • Drives distribution to deploy STP Originations journeys across multiple channels in Hong Kong to increase value at low cost
  • Supports low level discovery based on stories created as part of the global product aligned with core CFT
  • Refine customer experience and pricing for new and existing capabilities in partnership with Group Marketing, Propositions, Multichannel, and other key stakeholders.
  • Competitive assessments, research new technologies and services, assess competitors or new entrants, review regulations for Digital requirements. 
  • Build strong relationships, adopting a joined up approach to execute change at pace with minimum conflict.
  • Analytical focus with a data-drive approach to measure success
  • Be an effective team player through communication, performance management, development plans and reward or recognition practices.
  • Cultivate an environment that supports diversity and reflects the HSBC brand.
  • Build a culture of continuous improvement in customer experience and functionality deployment
  • Drive collaboration within the Regional and Global Propositions, Payments and Lending, and Digital teams.
  • Seeks opportunities to integrate, simplify and streamline activity through involvement of teams in the geographic or functional matrix.
  • Works in a facilitative manner to build capability in progressing objectives, but does not lose sight of profitability and productivity outcomes.
  • Actively engages external organisations to understand market trends and seek opportunities for improvement through own team or matrix.
  • Acts in a manner that transparently promotes the organisations values and delivers in an aligned manner.
  • Cultivate an environment that supports diversity and reflects the HSBC brand.
  • Regular review to identify key risks, issues and interdependencies. Determine and apply appropriate mitigation strategies.
  • Ensure an equal and balanced focus is maintained on operating and regulatory risks and ensure the Virtual Management Team positively identifies and mitigates these in a manner that protects the Brand.
  • Ensure regular and positive engagement with key support functions such as Risk, Compliance and Human Resources to ensure alignment of policies and plans necessary to deliver a demanding transformation benefit target.
  • Implementation of Global Standards, Financial Crime Compliance and Risk considerations in an aligned manner within the context of the Retail Banking and Wealth Management strategy through operational practice and planned activity. 

To be successful in this role, you should meet the following requirements

  • Customer focused, results based approach, able to deliver to deadlines.
  • Asia experience, preferable Hong Kong.
  • Extensive experience with the range of product development and deployment activities including identifying opportunities and developing business cases, defining product or service requirements, engaging a wide range of functional experts to agree deployment approach, project execution, launch, and post launch performance measurement and management.
  • Working experience with different Agile methodologies Kanban, Scrum and tools Jira, Confluence, Slack
  • Consumer financial services industry experience and strong understanding of Digital business, while experience with travel, lifestyle, and or other consumer product development is a strong advantage.
  • Experience in a global or regional roles, working effectively to deliver targets across diverse cultures.
  • Comfort with technology including ability to translate business and customer need to product requirements, customer journey mapping, technical assessments, organisational buy-in, launch, and ongoing management.
  • Exposure to projects that touch a range of technical platforms such as digital, mainframe, server based
  • Strong communication skills for navigating through business or product requirements, differences of opinion on approach. Experience in developing and executing customer facing and staff facing communications an advantage.
  • Strong competency with professional project planning, and other project management skills. Functional Design experience to map customer processes an advantage.
  • Demonstrates flexibly when addressing shifting or competing priorities.
  • Proven ability to build strong relationships across stakeholder groups.
  • Proven ability to influence large teams without direct leadership authority.
  • Proven ability to manage third party partners both in partnership development when required, and ongoing partner management.
  • Able to share responsibility for key decision making with a team, while accepting responsibility to drive internal decision-making processes.  Ability to effectively influence and communicate across various business lines and units.
  • Relevant degree or equivalent preferable.
  • Strong Analytical and Presentation skills.
  • Energetic, positive attitude and team player.
  • Excellent organisational and planning skills.
  • A flexible approach to work and working hours. 

For further details and application information please visit our career site, search under reference number 0000D0M9 

You’ll achieve more when you join HSBC.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above. 

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. 

Issued by The Hongkong and Shanghai Banking Corporation Limited

Additional Information
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