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Part-time Customer Service and IT Representative required for weekend and holiday cover Imagesound Limited
Part-time Customer Service and IT Representative required for weekend and holiday cover Imagesound Limited
Job Highlights
  • PART TIME Customer Service
  • $120 per hour
  • 1 year experience is preferred but not a must
Job Description

About the Role:

 

2- 3 days a week. You must be available Saturday and Sunday 09:00am – 17:00pm, plus Public Holidays where required.

 

The Ideal candidate will have strong customer service skills, patience, excellent communication, highly reliable and extremely organised. IT or technical support experience would be advantageous, but full training will be given. Fluent English and Mandarin speaking is a must.

 

SALARY: HKD $120 per hour

 

Role Purpose

This role is to provide weekend and public holiday 1st line and 2nd line support for the Musicstyling team. To provide an efficient and effective service to customers calling/emailing in with problems affecting their networked or CD updated music systems, as well as fielding music requests. We require fast call answering and call logging onto a bespoke database to get service calls resolved as soon as possible.  We are looking for someone who can provide impeccable 1st Line support, can pick up 2nd line support quickly and can start immediately.

 

Key Tasks

1. 

Providing 1st line support, by answering telephone calls or emails from our clients/colleagues

2.

Logging service calls on to a bespoke database and confirming receipt of call/email

3.

Updating existing service calls with further information

4.

Providing 2nd line support for our hardware/software

5.

Passing service calls over to our music team for action

 

Who You Interface With Day to Day

Musicstyling clients worldwide

UK/LA/HK Offices

 

Additional Information
Career Level
Entry Level
Qualification
Not Specified
Years of Experience
Not Specified
Employment Type
Part Time
Company details

We are a leading global Music Brand Consultancy, specialising in Background music and branding in Retail, Hospitality and F&B. www.imagesound.com Headquartered in UK with offices in L.A and Hong Kong.