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Payment Services AssociateHang Seng Bank Ltd
  • Not Specified
  • Salary provided
  • Posted on 29 Mar 2019
Payment Services AssociateHang Seng Bank Ltd
Job Highlights
  • University degree in a related discipline
  • Minimum of 2 years’ banking experience
  • Proficiency in both English and Chinese
Job Description

Payment Services

Hang Seng’s Operations is a team of experienced banking operations professionals who strives for delivering time-to-market, efficient and world-class processing services to customers, corporations, financial institutions and internal units.


Hang Seng's Payment Services is a team of experienced operations professionals who strive for delivering effective, efficient and world-class standard payment services to personal customers, corporations, financial institutions and internal units.


We are currently seeking a high caliber professional to join our department as Payment Services Associate.


Principal responsibilities


  • Provide effective payment services to internal/external customers on remittance, fund transfer, HSBCnet, autopay and electronic bill payment as well as WOLF screening
  • Collaborate with Global Liquidity & Cash Management (GLCM) to enhance operational efficiency through implementation of process improvement, system automation and migration projects
  • Collaborate with Global Services Centre (GSC) and vendors to monitor their performance
  • Assist Section Head/Department Head to manage daily operations in compliance with the Group standards, established procedures and guidelines, regulatory requirements, service pledge and industry cut-off time



  • Minimum of 2 - 10 years’ experience in remittance, fund transfer, autopay, HSBCnet and EBPP operation as well as WOLF screening
  • University degree in Banking, Business Administration or a related discipline
  • Familiar with banking systems such as GPS, HSBCnet, APS, EBPP, OBS & WOLF
  • Proficiency in both English and Chinese, and sound knowledge of PC application software
  • Great sense of ownership and servicing mindset to ensure efficient and effective customer service processes


All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.


Additional Information
Years of Experience
2 years
Employment Type
Full Time, Permanent
Company details

A Career with Hang Seng Bank

Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.