SEEK Asia Style Guide

Personal Shopper - MR PORTER (Stylist)NET-A-PORTER
  • Wan Chai
  • Base salary + high commission
  • Posted on 19 Mar 2019
Personal Shopper - MR PORTER (Stylist)NET-A-PORTER
Job Highlights
  • Fashion Stylist
  • Personal Shopping
  • VIP Service
Job Description

We are now seeking a talented Personal Shopper to join the MR PORTER global Personal Shopping team

 Role purpose:

Primarily sales orientated, and will involve creating lasting customer relationships with both new and existing customers. Most importantly, providing exceptional service levels to ensure that our customers enjoy the best shopping experience, the latest trends and best designs.

 

 Key Responsibilities:

Sales:

  • Proactively target and build personal relationships with high value customers in the APAC region
  • Develop an understanding of your customers’  fashion and lifestyle preferences
  • Identify customers shopping spend and trends  season on season, feedback to your seniors and follow up with the relevant strategy
  • Ensure that sales leads are identified and prioritised in your daily workload
  • Maximize the use of the technology available to meet your sales targets

Customer Relationship:

  • Optimise every opportunity to grow your customer base and acquire new high value clients
  • Follow through on all new customer leads, introducing the brand and engaging the customer with the service and benefits to turn a prospect into a shopper
  • Demonstrate exemplary standards of customer service at all times and to all customers (internal and external), in line with brand and department standards

Teamwork:

  • Work closely with the rest of the Global Personal Shopping team to manage customer expectations around waiting lists for high demand items and maximise sales closed on waiting lists
  • Support your team members in their absence to ensure customer service is never compromised and sales are not lost
  • Partner with the customer care team at the Distribution centre to ensure VIP customers issues are resolved swiftly and satisfactorily 

Customer Campaign:

  • Participate in EIP customer and marketing / partnership events as required 
  • Together with your manager, entertain high profile customers and conduct one to one appointments

 

Skills and Experience:

  • 2 years of experience as a senior sales assistant or personal shopper for a luxury retail brand is preferred
  • A proven track record of achieving personal sales goals
  • Motivated to drive sales, acquire new customers and to constantly improve the customer experience
  • Extensive knowledge and interest in the current trends and fashions within ladies wear
  • Ability to work hard and play hard, as part of a growing team
  • An eye for detail and good organizational skills is essential
  • Be able to demonstrate excellent communication skills, and confident to network and build genuine relationships with customers
  • Native in English or any European language, demonstrating excellent keyboard and written skills, articulate with good spelling and grammar in English
  • Numerate with strong computer literacy, particularly in excel and outlook
  • Must have the confidence to contribute ideas to the working processes at MR PORTER – even those outside your day-to-day remit
Additional Information
Years of Experience
4 years
Employment Type
Full Time, Permanent
Benefits
Dental insurance, Five-day work week, Life insurance, Medical insurance, Performance bonus
Company details

YOOX NET-A-PORTER GROUP is the world’s leading online luxury fashion retailer. The Group is a Global company with Anglo-Italian roots, the result of a game-changing merger, which in October 2015, brought together YOOX GROUP and THE NET -A-PORTER GROUP; the two companies had revolutionized the luxury fashion industry since their birth in 2000.

 

YOOX NET-A-PORTER GROUP is a unique business with an unrivalled offering including multi-brand in-season online stores NET-A-PORTER and MR PORTER, and multi-brand   off-season online stores YOOX and THE OUTNET, as well as numerous ONLINE FLAGSHIP STORES, all “Powered by YNAP”. Through a joint venture established in 2012, YOOX NET -A-PORTER GROUP has partnered with Kering to manage the ONLINE FLAGSHIP STORES of several of the French group's luxury brands.

 

Uniquely positioned in the high growth online luxury sector, YOOX NET-A-PORTER GROUP has an unrivalled client base of more than 2.5 million high-spending customers, 27 million monthly unique visitors worldwide and combined 2015 net revenues of €1.7 billion. The Group has offices and operations in the United States, Europe, Japan, China and Hong Kong and delivers to more than 180 countries around the world. YOOX NET-A-PORTER GROUP is listed on the Milan Stock Exchange as YNAP.

 

For further information: http://www.ynap.com/