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Pre-approval Team - SupervisorGleneagles Hong Kong Hospital
Pre-approval Team - SupervisorGleneagles Hong Kong Hospital

Job Highlights

  • Minimum 5 year’s experience
  • Tertiary education or above
  • Strong customer service and communication skills

Job Description

Job Responsibilities

  • Lead the team to perform the daily administrative activities for approval process in accordance with the guidelines provided
  • Provide active feedback and recommendations to management for continuous services improvement
  • Quality check on team’s output to ensure consistency and accuracy in accordance with guidelines
  • Provide guidance to the team on technical and soft skills that can meet with the team’s daily work
  • Resolving complaint / feedback for internal and external parties
  • Provide support on approval services, hotline and to teammates
  • Manage the team on day-to-day activities and ensure performance is within agreed service standard and resources allocation for the team
  • Ensure efficiency on direct billing enquires, in/out patient pre-approval or dedicated corporate hotline
  • Maintain good customer relationship
  • Ensure proper record maintenance and data filing
  • Shift duty is required (No overnight shift)

Job Requirements

  • Tertiary education or above
  • Candidate preferably with clinical background
  • Minimum 5 year’s experience in insurance pre-approval or medical concierge hotline
  • At least 3 years’ of relevant experience in supervisory level,
  • Good command in spoken and written in Cantonese, English and Putonghua
  • Strong customer service and communication skills
  • Ability to work positively in a fast-paced environment

Additional Information

Years of Experience
5 years
Employment Type
Full Time, Permanent
Dental insurance, Free shuttle bus, Medical insurance

Company Overview

Gleneagles Hong Kong Hospital (GHK) is a state-of-the-art, multi-specialty private tertiary hospital designed to provide the Hong Kong people with high-quality and accessible healthcare services.

Located at Wong Chuk Hang on Hong Kong Island South, GHK provides 500 beds, cutting edge medical technologies and a comprehensive range of clinical services spanning more than 35 specialties and subspecialties.

As Hong Kong’s top-notch private teaching hospital, GHK also contributes to the training and development of healthcare professionals, and advancement of clinical research.

GHK is a joint venture hospital between Parkway Pantai and NWS Holdings Limited and is managed by Parkway Pantai. Li Ka Shing Faculty of Medicine of The University of Hong Kong oversees clinical governance as the exclusive clinical partner.

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