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Premier Client Specialist (Middle Office Customer Support)FXCM Global Services (HK) Ltd
Premier Client Specialist (Middle Office Customer Support)FXCM Global Services (HK) Ltd
Job Highlights
  • Degree Holder, Fresh graduates are welcomed.
  • Good communication skills
  • multi-task and work in a fast-paced environment
Job Description

Key Responsibilities (not limited to):


  • Processing and activating new trading accounts for our premier clients.
  • Reviewing applications and supporting documentation.
  • Processing account maintenance requests.
  • Expediting withdrawals, transfers, and deposits (credit card, wires etc.).
  • Processing adjustments, reconciliations, and other regular tasks.
  • Customer service and correspondence (primarily via email).
  • Providing real-time support to our Sales and Financial Services Representatives.
  • Projects and miscellaneous assignments.


 Experience & Skills: 

  • Fluent English (written and verbal).
  • Good communication skills.
  • Team player willing to work in a friendly team environment.
  • Detail-oriented with a high level of organizational skills.
  • Able to multi-task and work in a fast-paced and dynamic business environment.
  • Self-starter, comfortable making judgement calls independently .
  • Adaptive to change, with high-tolerance to stressful interactions.


Fringe Benefits:

  • We are dedicated to fostering a Work Hard Play Hard, Friendly Working Culture being a Participation Organization of Work Life Balance (WLB) for 2017/2018.   We are an Equal Opportunity Employer and welcome applications from all walk of life and nationalities with the required skill and experiences.  


Leading Remuneration & Supportive Package:

  • Career Development / In-house and on the job training / Comprehensive Medical Coverage / Life Insurance / Discretionary Bonus

 Work-Life Balance:

  • 5 day Work Week / 4 to 5 weeks Annual Leave / 12 to 16 weeks Full Paid Maternity Leave / 4 weeks Full Paid Paternity Leave / Employee Referral Bonus Program / 5 days Marriage Leave / Team building internal lunches / Annual Party / Care for Community Events / Monthly Birthday Staff Party


If you are ready for the new challenge in your career, please send your full detailed resume, cover letter with current and expected salary and availability by "APPLY NOW" below for application.

Please visit our Website: for reference.

Information provided will be treated in strict confidence and only be used for recruitment-related purposes.

Additional Information
Years of Experience
Employment Type
Full Time, Permanent
Dental insurance, Five-day work week, Life insurance, Medical insurance, Performance bonus
Company details

Established in 1999 and headquartered in the UK, FXCM is a leading FX broker with a proven track record of market analytical excellence. FXCM has companies regulated in many jurisdictions across the world, including UK and Australia. Through relationships with multiple partners and affiliated companies, FXCM is able to provide abundant FX resources to the global market. Additionally, FXCM has offices, partners and affiliates in the major financial centers of the world, uniquely positioning FXCM to provide diversified market information around the world, such as Germany, France, Italy, Greece, Israel, South Africa etc.