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Process Improvement Analyst, Pension OperationsRobert Walters Hong Kong
Process Improvement Analyst, Pension OperationsRobert Walters Hong Kong
Job Highlights
  • oData extraction
  • oDraft new workflow
  • oMonitor the project progress
Job Description

Act as a user representative to facilitate the development and implementation of new workflow to enhance operational efficiency by adopting business modelling tools to identify gaps, causes of the issues, evaluate by ways of quantitative and qualitative analysis, process modelling. Assist management to drive changes using both direct and indirect tactical approaches

Essential Functions

  • Act as a specialist and analyst on behalf of the users to participate in various projects in order to revamp and streamline workflow and to facilitate system automation:
    • Identify, collect and draft user requirements and provide recommendation for alternative approach
    • Work with process owner and Senior Manager to finalise and document the recommended user requirements
    • Collaborate with internal departments and/or external parties to resolve challenges from the projects / operation related issues
    • Work closely with process owner to ensure the technology build meets user requirements
    • Data extraction and data analysis
    • Draft new workflow
    • Monitor the project progress
    • Work with process owner to carry out post implementation review
  • Participate in other ad hoc tasks


Educational Qualification

  • Bachelor's degree holder with preference in technology or engineering related field

Job Related Experience Required

  • At least 10 years' experience as a business analyst, project improvement or user representative on process revamp in pension/financial institute with 2 years or above supervisory experience
  • Business process modelling experience, such as experience in identify, collect and prepare the user requirements for system automation, production workflow streamline and implementation of various ad hoc projects
  • Good at data management including data extraction, analysis and management information report

Competencies and Soft Skills Required

  • Possess strong analytical, process and data analysis, communication, facilitation, collaboration, problem-solving and ability to influence
  • Excellent communication skills in English and Chinese
  • Independent and ability to accept, drive and adapt to changing environment

Other Experiences/Skills Preferred:

  • Knowledge in pension business administration
  • Lean methodology experience
  • Experience in agile methodology in process revamp

Additional Information
Career Level
Years of Experience
Employment Type
Full Time, Permanent
Company details
Robert Walters is one of the world's leading global specialist recruitment consultancies. The Robert Walters brand stands for innovation, vision and leadership in the global recruitment market.

Robert Walters specialises in permanent and contract recruitment across all industry sectors and all levels of seniority, and count the world's leading investment banks, multinational blue-chip commercial organisations and innovative SMEs as clients. Our international network and global brand presence, along with our unrivalled professionalism and specialist knowledge, ensure that we offer only the highest quality of service to both our clients and candidates.

Established in London in 1985, the Group now operates across 28 countries. Robert Walters' Hong Kong office specialises in accounting & finance, banking & financial services, human resources & business support, information technology, legal & compliance, sales & marketing, as well as supply chain, logistics & procurement.

An award-winning business, Robert Walters has a proven track record of providing high quality recruitment services, and our success is further endorsed by the many awards we have won over the years.

For more information about Robert Walters Hong Kong, please visit