OCBC Wing Hang Credit Limited

Product Manager, Consumer Loan

OCBC Wing Hang Credit Limited
Posted on 7-Apr-21

Product Manager, Consumer Loan

OCBC Wing Hang Credit Limited

Job Highlights

  • End to end customer journey
  • Manage a team
  • 5-8 years of relevant experience

Job Description


  • Responsible for end to end customer journey and customer life cycle management
  • Strengthen our client value propositions, positioning, segmentation, pricing, targets, channel strategies, and competitive differentiation to become the preferred partner of our clients
  • Manage product portfolio and identify opportunities to maximize product revenue. Research and analyze competitors and industry landscape to identify trends, threats, and opportunities to support strategies and execution plans development
  • Develop strategic program roadmaps, and oversee program launch and marketing to maximize gains and benefits from loan products
  • Drive attrition management by developing and implementing effective and proactive customer retention strategies
  • Manage day-to-day product marketing covering product delivery, client experience, and client communication strategies for core products
  • Contribute to achieving acquisition targets and other business goals relating to product financial performance, revenue performance, and expense management.
  • Oversee the execution of business plans and identify opportunities and gaps
  • Manage a team and help team members to prioritize, negotiate, and remove obstacles to accomplish established business goals. 
  • Conduct personnel duties for the team
  • Partner with Sales and Marketing team and Digital team to resolve strategic issues and to ensure the delivery of products is in line with company strategies
  • Assess risks associating with business decisions thoroughly to safeguard reputation of the Company and the Bank.


  • 5-8 years’ relevant experience in consumer loans product management with experience in marketing, acquisitions, product development, portfolio management and/or analytics
  • University degree in Business Administration or related disciplines
  • Self-motivated and independent. Able to work unsupervised
  • Adaptive to changes. Adjust priorities quickly with changes in circumstances
  • Good problem-solving and decision-making skills
  • Candidates with less experience may be considered for the post of Assistant Product Manager, Consumer Loan

Attractive remuneration package will be offered to the right candidate. Please apply with full resume stating present & expected salary and contact phone number to The Human Resources Manager, 10/F, 161 Queen’s Road Central, Hong Kong. Please quote the reference.

Personal data collected will be used for recruitment purpose only. For more information, please visit our website: http://www.ocbcwhhk.com.

Additional Information

Career Level
Years of Experience
5 years
Job Type
Full Time, Permanent

Additional Company Information

Financial Services
Benefits & Others
Double pay, Life insurance, Medical insurance, Performance bonus, Five-day work week