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Quality Analyst - Operation Support Control CenterProwess Recruitment Consulting Limited
  • Not Specified
  • HK$20,000 - 30,000 /month (negotiable)
  • Posted on 15 Apr 2019
Quality Analyst - Operation Support Control CenterProwess Recruitment Consulting Limited
Job Highlights
  • 3 years relevant working experience in operations
  • Degree in Business,Transportation,Statistics, IT
  • Strong analytical and problem solving skills
Job Description

Our Client is a global logistics forwarder company, they are seeking a Quality Analyst to join their Operation Department to provide the quality service.

The successful candidate will be required to shift duty and handling key operational performance indicators in order to meet the quality services standards.    


  • Responsible for logistic operation performance analysis and monitoring key performance indicators to ensure the service quality have matched with company’s standard
  • Maintain effective communication with different parties and proactively notifying internal departments on service discrepancy
  • Response to any emergency situations that interrupt the standard operation procedures
  • Provide suggestions to related teams in order to alleviate performance gaps and take contingency actions for service recovery
  • Analyze root causes that affects the operation performance and identify opportunities for continuous service quality improvement
  • Assist various departments or customers to prepare reports 


  • Degree in Business, Transportation, Statistics, Computer Science or other related studies
  • Over 3 years relevant working experience in logistic operations preferably in monitoring control centre
  • Strong analytical and problem solving skills
  • Good command of both spoken and written English & Chinese
  • Proficiency in MS Excel, MS Access and MS PowerPoint
  • Knowledge or experience in using database application for data analysis, e.g. SQL server is highly preferred
  • Shift duty is required. (non overnight shift.)


If you interested to apply, please send your resume to our consultant or any questions, please contact us at 852 - 2838 9621 or 852 - 5223 4521.


Additional Information
Years of Experience
3 years
Employment Type
Full Time, Permanent
Dental insurance, Double pay, Five-day work week, Medical insurance, Performance bonus
Company Website
Company details


Prowess Recruitment Consulting Limited is a fast growing company and committed to providing recruitment executive research services. To effectively serve clients and candidates, as well as recruiting in specialty markets such as banking services, financial & investment industries, retail services, telecommunications, foodservice, consumer products and the industrial, medical and service sectors, while maintaining a strong executive recruiting presence in traditional markets such as logistics, human resources and construction.

Our executive recruitment consultants use their extensive industry knowledge and experience to do more than publicize job openings. We search for and locate the right candidates for our clients and work as consultants throughout the hiring process.


Tel : 852 - 2838 9621
Fax : 852 - 2838 9620
Email: jobs