SEEK Asia Style Guide

Quality Assurance AnalystTransPerfect Translations Limited
  • Wan Chai
  • Salary provided
  • Posted on 14 Aug 2019
Quality Assurance AnalystTransPerfect Translations Limited

Job Highlights

  • Process quality focus
  • Support Client Services
  • Client Facing

Job Description

Job Responsibilities:

  • Monitor calls, e-mails and chat via a remote recording platforms
  • Work closely with the clients Customer Service (CS) Team to review and feedback on all customer processes, while adhering to agreed quality procedures for performance reviews
  • Managing non-conformances and breaches within the CS teams by timely reporting and recommendations which will then be addressed by client managers
  • Host regular quality meetings with management and client team with analysis and offer solutions to improve areas of concern
  • Maintain knowledge of products, promotions, procedures and other important issues through management communications, meetings, trainings, and intranet
  • Work as part of a Team
  • Client and team calibration sessions
  • Correct handling and adherence to Data Privacy of customer information

 

Skills:

  • Fluency in English
  • Computer literacy
  • Good knowledge of over the phone/email/chat Customer Service
  • Have a commitment to service excellence
  • Strong analytical ability
  • Have a can do attitude and a desire to deliver above and beyond
  • Flexible and adaptable to meet the changing needs of the business and ability to support the team through periods of change
  • 2 to 3 years of Customer Service experience
  • Quality focused

Additional Information

Career Level
Entry Level
Qualification
Degree
Industry
Job Functions
Years of Experience
N/A
Employment Type
Full Time
Benefits & Others
Five-day work week, Medical insurance

Company Overview

For over 25 years, TransPerfect has provided comprehensive language and technology solutions to help our clients communicate and conduct business more effectively in a global marketplace. Equipped with a quality management system certified to both the ISO 9001:2008 and EN 15038:2006 standards, TransPerfect provides a full array of language and business support services, including translation, interpretation, multicultural marketing, website globalization, subtitling, voiceovers, staffing services, multicultural marketing, training and learning, and legal support services. TransPerfect also offers a suite of cutting edge technologies that significantly reduce costs and improve consistency throughout the translation process, making TransPerfect the vendor of choice for the world's leading multinationals.

 

With annual revenues of over $540 million, TransPerfect is the world's largest privately held provider of language services and technology solutions. From offices in more than 85 cities on six continents, TransPerfect offers a full range of services in 170 languages to clients worldwide. With an unparalleled commitment to quality and client service, TransPerfect is fully ISO 9001 and EN 17100 certified. TransPerfect has global headquarters in New York, with regional headquarters in London and Hong Kong.

 

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