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Quality Assurance and Training ManagerHarriman Property Management Ltd
Quality Assurance and Training ManagerHarriman Property Management Ltd
Job Highlights
  • Quality Assurance expert wanted
  • Property Management industry
  • Tsim Sha Tsui
Job Description

Responsibilities:

  • Lead team to perform property management service quality audit, generate findings and analysis, make recommendations and advise overall improvements and strategic actions.
  • Set objectives on QA plan, document standard and drive communications.
  • Independently manage all QA functions to include but not limited to strategic planning, driving ISO certification, manage test execution and identify  tools, conduct survey, arrange mystery shoppers, spot check and manage assessment tools (software / hardware).
  • Manage risk and conduct quality assurance audits at different stages of work program, coach, train staff on required quality standard as guidelines for day-to-day work, identify and drive corrective actions.
  • Provide training in areas of quality assurance, customer service, and property management-related topics.

 

Requirements:

  • Bachelor Degree in Human Resources or Quality Assurance related disciplines
  • At least 10 years relevant experience working in trainer position with 5 years in managerial position
  • Experience in QA training and ISO certification will be an added advantage.
  • Good business sense, communication skills and interpersonal skills
  • Self-motivated with good analytical skills and well organized
  • Good command of both written and spoken English and Mandarin

 

We offer ample opportunities for career development and attractive salary package commensurate with experience and qualifications.  Interested parties please apply with full resume via “APPLY NOW”. 

 

(All information provided by applicants will be treated in strict confidence and be used for recruitment purpose only) 

Additional Information
Years of Experience
10 years
Employment Type
Full Time, Permanent
Benefits
Five-day work week, Medical insurance, Performance bonus
Company details

Harriman Property Management Limited, a wholly-owned subsidiary of the Wheelock Group, is a well-established property management company with 40 years’ management experience serving a portfolio of over 17 million square feet which comprises high-class residential estates, prime commercial buildings, industrial premises and carparks.  We treasure people as our most important asset and sincerely invite YOU to join us to advance further in service excellence.