SEEK Asia Style Guide

ReceptionistFlawless
  • Central
  • Salary negotiable
  • Posted on 22 May 2019
ReceptionistFlawless
Job Highlights
  • At least 2 years' experience in sizable Spa firm
  • Strong sales & customer service skills
  • Discounts in Maximal venues, Comfy environment
Job Description

As the spa concierge, you will be the guest first and last point of contact for most spa guests and events. This position requires keen customer service and knowledge for promoting spa services on the phone and in person. One of the first tenets of operating a successful spa is efficiency and accuracy in scheduling while maintaining exemplary customer service. Your main job objective is the smooth operation of the reception desk. Your responsibilities include but are not limited to the following: customer service, guest relations, retail and membership sales, booking spa appointments, the point of sales, assisting Operations manager and helping team members in maintaining the overall cleanliness of the spa. The skill set requirements include effective communication, organization, and impeccable attention to detail while multi-tasking and outstanding customer service skills.

Responsibilities:

  • Answering the telephone and greeting customers in a welcoming and professional manner
  • Taking care of all bookings made throughout the day and confirming reservations
  • Checking and responding to emails professionally
  • Understand and promote Spa menu and services
  • Tracking customer information and entering into database
  • Maintain Spa retail space and keep in attractive condition
  • Assisting Operations manager
  • Assist with guest suggestions/complaints in regards to services received while effectively communicating information to management staff

Requirements:

  • At least 2 years’ experience in Guest Relations supervisory role, preferably gained in sizable Spa firm
  • Strong sales skills
  • Professional skills in replying emails/ customer service
  • Ability to multitask, while going above and beyond for guests
  • Able to speak in Fluent English
  • Strong verbal and written communication skills
  • Organized, friendly and professional
  • Solid PC skills, Cashier knowledge
  • Flexible to ad hoc duties
  • Flexible work schedule, willing to work on weekends

Benefits:

  • Competitive Salary
  • Discretionary Bonus
  • Referral Bonus
  • Career development and training
  • Opportunities for career progression
  • Outstanding team culture where staffs provide excellent service
  • Discounts in Maximal group venues
  • Great staff parties and team bonding

At Flawless, our focus is on creating an experience that exceeds our guests’ expectations. We treat every client & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the Flawless team and you’ll experience that for yourself.


For further information about this position and to submit your application, please submit your application enclosing your full resume with current and expected salary by clicking “Apply Now”.


You must have Permanent Residence or an eligible employment visa to apply.


Personal data will be used for recruitment purposes only.

Additional Information
Years of Experience
3 years
Employment Type
Full Time, Permanent
Benefits
Performance bonus
Company details

Flawless is a highly focused urban spa, located in central prime location offering high quality facials, body treatments, nails and makeup. Our international management team brings the quality and detail oriented service standard you can expect to be on par with New York, London or Geneva.

Flawless is also the only spa in Hong Kong that offers exclusive professional medi-spa treatments by Medik8: the global cosmeceutical company pioneering research in skin.

At Flawless, our focus is on creating an experience that exceeds our guests’ expectations. We treat every client & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the Flawless team and you’ll experience that for yourself.

http://www.flawless.hk.com/