Jones Lang LaSalle Ltd

Regional Communications Manager

Jones Lang LaSalle Ltd
Salary provided
Posted on 21 Sep 2020

Regional Communications Manager

Jones Lang LaSalle Ltd

Job Highlights

  • Facilities & Property Management
  • workplace experience
  • communications

Job Description

Regional Communications Manager

About JLL –

We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions.

If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions - join us at JLL!

About the role:

  • Create clarity on the current level of the current Human Experience (Baseline).
  • Drive the workplace experience culture that is more fun, exciting and engaging.
  • Develop a channel to collect Voice of Customer as a means to identify gaps in current business and operations.
  • Redesign processes based on feedback around user touchpoints in concierge, reception, meeting rooms, event management, pantry management, soft services and technical services though service blueprints and journey mapping.
  • Include customer sentiments and emotional touchpoints in new journeys and process maps.
  • Support the facilities team across all processes in making operational adjustments and initiatives that will improve user satisfaction (ie. Operational adjustments).
  • Develop a customer relationship model within the business to establish a new channel for feedback and communication for the Facilities Management team.
  • Establish a trusted and robust feedback mechanism to close all feedback loops from office users.
  • Develop best practices in all customer facing touchpoints to ensure processes are designed with the customer experience in mind.
  • Be a champion of the Human Experience by training the facilities management team on hospitality services.
  • Facilitate the WE programs for all JLL colleagues and ensure all new joiners are on-boarded accordingly.
  • Provide on the job training and remedial to the facilities management team to ensure their understanding on providing a hospitable experience and constantly coach them into providing proactive service.
  • Be a change manager and ensure all new processes and embedded into new ways of working.
  • Challenge the system if change is not sustained.
  • Relook at processes to ensure sustainability of new processes and influence the business across the Workplace Experience team and Real Estate and Workplace Managers across the region.

Sound like you? To apply you will have:

  • At least 2 - 3 years of working experience in the Real Estate industry
  • 4+ years in internal comms would be advantageous
  • Have an understanding how a service provider operates within the facilities management space

What you can expect from us

We’re an entrepreneurial, inclusive culture. We succeed together - across the desk and around the globe. We believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay. We’ll offer you a competitive salary and benefits package.

With us, you’ll develop your strengths and enjoy a career full of varied experiences. We can’t wait to see where your ambitions take you at JLL.

Apply today!

Additional Information

Career Level
Senior
Qualification
Degree
Years of Experience
3 years
Job Type
Full Time, Permanent
Company Website

Company Overview

JLL (NYSE: JLL) is a leading professional services firm that specializes in real estate and investment management. A Fortune 500 company, JLL helps real estate owners, occupiers and investors achieve their business ambitions. In 2017, JLL had revenue of $7.9 billion and fee revenue of $6.7 billion; managed 4.6 billion square feet, or 423 million square meters; and completed investment sales, acquisitions and finance transactions of approximately $170 billion. At the end of 2017, JLL had nearly 300 corporate offices, operations in over 80 countries and a global workforce of 82,000.  As of December 31, 2017, LaSalle had $58.1 billion of real estate assets under management. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit http://www.jll.com/.

JLL has over 50 years of experience in Asia Pacific, with over 37,000 employees operating in 96 offices in 16 countries across the region. The firm won the ‘World’s Best’ and ‘Best in Asia Pacific’ International Property Consultancy at the International Property Awards in 2016 and was named number one real estate investment advisory firm in Asia Pacific for the sixth consecutive year by Real Capital Analytics.  http://www.ap.jll.com/.

In Greater China, the firm was named ‘Best Property Consultancy in China’ at the International Property Awards Asia Pacific 2016, and has more than 2,200 professionals and 14,000 on-site staff providing quality real estate advice and services in over 80 cities across the country. www.joneslanglasalle.com.cn

Additional Company Information

Benefits & Others
Five-day work week, Life insurance, Medical insurance, Performance bonus