Regional Control Tower

Working Location: Tin Shui Wai

General Scope of Work 

• Serves as the conduit between the Customer and their Service Providers as well as the Customer’s internal inter-department team
• Plans and streamlines the deliverables to the Service Providers
• Serves as an ‘”extended arm” for handling Customer’s demands and gives the means of fulfilling it with extremely high customer satisfaction
• Provides extended supply chain visibility
• Provides real-time supply chain process control
• Provides alerts and impact analysis
• Provides reduced variability in the process

Operations Management

• Handle communications for escalation of operational issues
• Facilitates formal closure of corrective actions which requires root cause analysis
• Exception Management and Proactive Management of Exceptional Events
• Missing milestone
• In-transit delay
• Documentation
• Manages Reports and Performance Monitoring
• Achieve high quality external information feeds and internal data
• Real-time Key Performance Indicators (KPIs) enable determination of impact
• Conduit to the service providers to set clear expectations and drive accountability
• Real-time Analytics
• Decision support capability
• Real-time and predictive alerts
• Dashboards / Scorecards Management

 Requirements

• Degree holder in Supply Chain / Logistics
• 7 year related working experience in freight forwarder/logistics industry
• Solid understanding on Warehousing / Distribution/ Cross Border Customs Process
• Excellent communication and interpersonal skills
• Leadership, Customer-oriented, self-motivated, able to work under pressure & willing to work overtime when required
• Excellent service manner, patience and problem-solving skills
• Good command of spoken and written English, Mandarin and Cantonese
• Strong in MS Word, Excel, Power point

You’ll achieve more when you join Agility.