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Regional Operational Key Account Manager Asia PacificPanalpina China Ltd
Regional Operational Key Account Manager Asia PacificPanalpina China Ltd
Job Highlights
  • Drive Operations Efficiency & Network Improvement
  • 8+ Years of Exp in Global Forwarding or Logistics
  • Regional Exposure & Global Accounts
Job Description

Position Summary:

Manage the operational performance and processes on behalf of one or several customers including the guidance of, monitoring of and supporting of the operational teams for a specific customer(s). The Operational Key Account Manager is ultimately responsible for the operational excellence delivered to a specific customer(s), process optimization and acts as the “bridge” between operations and the clients. 

Job Responsibilities:

  • Engage various customer regions and internal teams to ensure operations issues are effectively addressed, ensuring smooth program execution
  • Monitor KPI performance, coordinate with customer and internal teams to drive process improvement
  • Support the roll out and training of the operational teams for related system applications, Standard Operating Procedure (SOP) compliance and internal working procedures focusing on increasing productivity
  • Establish and assure a continuous improvement methodology for the customer(s) managed
  • Develop, run and manage customer specific and internal KPI reporting including root cause analysis when issues arise, plus provide corrective actions/ problem resolutions for operational efficiencies and network improvement

 Job Requirements:

  • Bachelor's degree or freight forwarding apprenticeship
  • Minimum 8 years of experience in global forwarding or logistics functions, preferably with experience in managing global accounts
  • Excellent in business communication and presentation skills
  • Strong analytical and problem solving skills
  • Good at interpersonal skills and building customer relationships at various levels.
  • Fluent in both written and spoken Cantonese, English and Mandarin 


We offer attractive salary and fringe benefits including free shuttle bus from Kwai Fong/Mei Foo to Kwai Chung Container Terminal to the right candidates.  Please email your full resume with date available, present and expected salary to cv.hkg

We are an equal opportunity employer and welcome applications from all qualified candidates. Information provided will be treated in strict confidence and only be used for consideration of your application for the relevant or similar post(s) within Panalpina China Limited. Applicants not having heard from us within 6 weeks from the date of this advertisement may consider their application unsuccessful. All Personal data of unsuccessful applications will be destroyed within 6 months.

Additional Information
Years of Experience
8 years
Employment Type
Full Time, Permanent
Double pay, Five-day work week, Flexible working hours, Free shuttle bus, Life insurance, Medical insurance
Company details

PANALPINA, is one of the world's leading providers of supply chain solutions. The company combines its core products of Air Freight, Ocean Freight, and Logistics to deliver globally integrated, tailor-made end-to-end solutions.  

The Panalpina Group operates a global network with some 500 offices in more than 70 countries, and it works with partner companies in over 90 countries. Panalpina employs approximately 14,000 people worldwide who deliver a comprehensive service to the highest quality standards – wherever and whenever.

We are now looking for high calibre candidate to join us in our office at Kwai Chung: