aimHigher Consultancy Limited

Regional Senior CRM Manager (Digital Project & CRM) – Leading Luxury Brand

aimHigher Consultancy Limited
Salary provided
Posted on 22 Sep 2020

Regional Senior CRM Manager (Digital Project & CRM) – Leading Luxury Brand

aimHigher Consultancy Limited

Job Highlights

  • Regional omini channel transformation project
  • All rounded regional client engagement activities
  • Digital & CRM, and partnership management exposure

Job Description

Company Description

Our client is one of the leading luxury designer  brands that own a massive range of portfolio. They have built a very unique brand image, which most people are fascinated about. Their product is always the best eye-catching items on the market. Due to the upcoming expansion plan, they are now looking for a Regional Senior CRM Manager to join their team.

Responsibilities

  • Put the client at the center of our actions to increase relevancy & enhance client relationship, while leveraging Digital and Services to accelerate recruitment, build loyalty and drive traffic to our boutiques.
  • Transform the client journey towards a more client-centric and omni-channel experience, connecting on-line & off-line, through an active contribution to the development and markets roll out of CRM/Digital tools
  • Initiate and implement CRM strategy and programs including VIP retention, acquisition and reward activities to connect customers via different touch points 
  • Be in charge of partnership events with different partners, such as banking & shopping malls
  • Implement new digital technology into the new CRM system
  • Work with IT & other partners for system enhancement across all CRM solutions with flawless support
  • Report to Head of Marketing, responsible for all CRM data-driven marketing and loyalty / customer retention campaigns, in order to enhance customer experience
  • Conduct post-CRM campaign evaluation & review; provide constructive feedback for continuous improvement on CRM strategies
  • Assist in developing online marketing programs and initiatives
  • Provide all-round support to marketing campaigns / events and monitor all CRM programmes

Requirements

  • Degree holder in Marketing, Business Communication or related discipline
  • 8 years’ CRM experience in luxury retail industry/ hospitality industry
  • Good command of both written & spoken English and Mandarin
  • Computer literate in Microsoft Office
  • Less experienced will be considered as Regional CRM Manager

Interested parties please send your updated resume in WORD format with current and expected salaries (quoting Employer Ref:)

Additional Information

Career Level
Senior
Qualification
Degree
Years of Experience
10 years
Job Type
Full Time, Permanent

Company Overview

aimHigher provides professional executive search and recruitment selection service to companies. We help our clients to attract, select and engage the best and brightest talent. As your strategic business partner, we are committed in delivering a recruitment solution that meets your needs.

Our Consultants specialize in a range of industry and professional sectors, namely Banking and Financial Services, Finance & Accounting, Hospitality, Human Resources, Retail & Wholesale, Sales & Marketing, Sourcing & Merchandising and Supply Chain. Through such specialization, we ensure that we have the necessary knowledge and in-depth understanding to serve the needs of our clients.

Additional Company Information

Benefits & Others
Dental insurance, Double pay, Five-day work week, Life insurance, Medical insurance, Performance bonus