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Retail Manager (High Fashion)HKIC Human Resources Services
  • Not Specified
  • Salary negotiable
  • Posted on 22 Aug 2019
Retail Manager (High Fashion)HKIC Human Resources Services

Job Highlights

  • European brand to launch retail business in HK
  • Diverse fashion retail business background
  • Promising career prospect with attractive package

Job Description

Responsibilities :

Sales

  • Responsible for sales management and sales development of own store.
  • Manage the business on a day to day basis by maximizing sales and achieving monthly targets.
  • Perform various reports to provide sales analysis/forecast and suggest action plan to support the staff achieving targets.
  • Prepare reports, as per management requests. 

Customer Service

  • Ensure that staff resolves customer complaints effectively.
  • Lead and drive consistent customer service in store by role modeling desired behavior.

Training and Development

  • Motivate and coach staff appropriately to ensure that respect for company procedures, values and team spirit are in line with corporate standards. 
  • Supervise the training of the staff on company procedures, product knowledge, security and operations 
  • Identify training and development needs for the staff and give feedback to Retail Manager 

After Sales Service

  • Ensure that all staff duly provides after-sales service.
  • Advice the store staff on after-sales service procedure. 

Operations / Housekeeping

  • Handle administrative duties, daily reports and staff duty rosters.
  • Ensure proper functioning of all sales support IT systems.
  • Ensure store is properly maintained.
  • Conduct daily briefing. 

Merchandise / Inventory Control

  • Manage healthy stock level and product mix to reflect sales and customer demands.
  • Support merchandise transfer, stock take, inventory counts.
  • Ensure safety and good condition of products.
  • Ensure stock and back up storage are effectively managed in an organized manner. 

CRM

  • Acquire, build and maintain KEY customer relationship with follow up calls and activities to drive repeat visit and build customer loyalty.
  • Support the organization of In-store & Promotional events, liaising with merchandising & PR team.
  • Ensure proper customer data acquisition and management on the IT system. 

Requirements :

  • Diploma holder or above.
  • 5 years related operation management experience in Retail industry, familiar with the operation pattern of the retail industry.
  • Strong ability in communication, coordination, team management and execution.
  • Be able to work under pressure and adaptable to frequent business trips.
  • Good English skill both in written and verbal

  

Attractive remuneration package will be offered to the right candidate, interested parties please send detailed resume to The Human Resources Manager by email :  info @hkichrs.com.hk

Additional Information

Years of Experience
10 years
Employment Type
Full Time

Company Overview

Our client is a leading fashion retailer with more than 100 retail shop in Asia, they are currently hiring the new headcount to start up the retail business in Hong Kong and looking for a Retail Manager to join the team to drive business growth :

Additional Company Information

Benefits & Others
Dental insurance, Five-day work week, Life insurance, Medical insurance, Travel allowance